Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Gold Choice Exit Gate - LAX
LAWA Business & Jobs Resource Center
Los Angeles, CA
Apply Now >
Product Advisor - South Coast Plaza (Full-Time)
Microsoft Corporation
Costa Mesa, CA
Apply Now >
Environmental Specialist
Triumvirate Environmental
Los Angeles, CA
Apply Now >
Retail Jewelry Lead, Full Time: Plaza in Downtown LA
Macy's, Inc
Los Angeles, CA
Apply Now >
Services Advisor - Topanga
Microsoft Corporation
Canoga Park, CA
Apply Now >

Job Details

Customer Service Lead

Company name
East West Bank

Monterey Park, CA, United States

Employment Type

Customer Service, Sales

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

Apply for this job


For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, technology, and aviation help build sustainable businesses and expand our employees\u2019 potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $41 billion, we\u2019re currently ranked among the 30 largest banks in the U.S. and top 5 in \u201cAmerica\u2019s 100 Best Banks\u201d by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is currently seeking a Customer Service Lead who will assist customers in the branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. The Customer Service Lead supervises the Customer Service Representatives and provides guidance and approvals as needed.  
As an East West Bank employee, you will be part of a growing organization that provides career path development opportunities while serving an increasingly profitable market.

Provide front-facing support for branch customers in a wide range of bank products and services, including safe deposit box management, merchant/vault and ATM processing, and foreign currency exchange
Provide access and information to customers about the many products and services East West Bank offers
Refer customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross-sell bank products
Resolve escalated client complaints/issues promptly and effectively
May assist Branch Manager in training customer service representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bankwide communication as needed
Perform other duties as assigned


High school diploma or general education degree (GED) preferred
2 years of customer service, teller or sales experience within the banking and/or financial service industry
Strong working knowledge of branch operations required
Familiarity with standard branch technology and teller equipment
Strong problem-solving, decision-making and customer-service skills
Ability to follow standard operating policies and procedures

Company info

East West Bank
Website :

Similar Jobs:
Job DescriptionAssists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team ...
Lead Associate Operations Trainee - Torrance - Torrance','190089511','!*!At JP Morgan Chase, we have an obsession for helping our customers, taking care of our employees, a strong commitment to diversity and inclusion, building re...
Allied Universal-Client Manager
Location : Santa Ana, CA
Overview\nWe are North America\u2019s leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance ...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2019 EmploymentCrossing - All rights reserved. 169 192