Manager US EMCoE Operations

Profile

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Demonstrates ability to communicate complex concepts and information with confidence including system, process, policy and industry related requirements

Keen ability to solve problems without supervision including root cause analysis, engaging the matrix team in solution options and driving optimum problem resolution

Demonstrated aptitude for understanding and translating system and process requirements to all stakeholders, compliance, legal and suppliers including ability to participate in workflow design through feedback loop

Strong interpersonal skills and ability to work effectively at all levels of the organization

Excellent organization skills with ability to manage multiple activities, projects and initiatives simultaneously

Escalates compliance issues and concerns to Legal, Privacy and Compliance for speaker programs

Leads the resolution of all escalations with Compliance & Ethics, Legal, Transparency and appropriate SMEs for Field Force, HealthSTAR and related clients using HCP Connect and CONCUR (e.g., program exceptions, speaker payment escalations, program closeout, and other related escalations)

Provides data, documentation and support for confidential Human Resources and Employee Relations (HR/ER) inquiries and investigations

Acute business acumen and understanding of Consultant Engagement landscape

Proficient with all Microsoft applications and tools

Customer Focus:

Collaborates with stakeholders, Compliance, Legal, Suppliers, IT, Customer Master in support of operational and process support of HealthStar, Transparency reporting needs, Compliance training, communications

Strategic Thinking and Planning:

Proactive management and monitoring of Speaker data to ensure compliance

Escalates issues and concerns to Legal, Compliance for speaker programs

Leads the resolution of all escalations with Compliance & Ethics, Legal, Transparency and appropriate SMEs for Speaker Programs

Provides data, documentation and support for confidential Human Resources and Employee Relations (HR/ER) inquiries and investigations

Management of Transparency disputes and reconciliation

Leads the coordination of data and documents for Speaker Programs in HCP Connect ensuring that the vendors pull the correct and relevant information for the requested audits

Execution Excellence:

Manage daily system and process escalations

Provides daily operational support to US Commercial, US Medical Speaker Programs

Proven success in meeting deadlines of project goals, adhering to their responsibilities and project milestones to ensure timely payments

Coordinate across key stakeholders to ensure all Speaker Program process and system requirements are being implemented in alignment with business needs

Manage and update system access

Determine process enhancements and continuous improvements with routine check ins to ensure compliance with BMS policy

Identify, prioritize system enhancements and assist with remediation and rollout

List of Minimum Position Requirements/Competencies:

BA/BS degree required.

Candidate should possess 5 years of professional work experience preferably in business, sales or marketing

Demonstrated ability to communicate complex concepts and information with confidence, including detailed BMS policy and industry related requirements

Keen ability to solve problems, including root cause analysis, engaging the matrix team in solution options and driving optimum problem resolution

Demonstrated aptitude for understanding and translating system and process requirements for non-expert clients, system users and other stakeholders, including ability to participate in workflow design through feedback loop

Strong interpersonal skills and ability to work effectively at all levels of the organization, as well as experience partnering and working effectively with vendors

Excellent organization skills with ability to manage multiple activities, projects and initiatives simultaneously

Strong collaborator, willing and able to accept all opinions and ideas, then distill those perspectives into viable solutions to address process, Compliance and/or service escalations

Unwavering ability to maintain confidentiality and confidential information

Demonstrated capability serving in team leader/key contributor roles with ability to work effectively in BMS matrix culture; demonstrated ability to work independently with strong sense of personal initiative and urgency

Acute business acumen and understanding of Promotional Education Programs landscape for Speaker, Non-Speaker, Exhibit and Display programs

Proficient with all Microsoft applications and tools

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Company: Bristol-Myers Squibb

Req Number: R1526489_EN

Updated: 2020-06-17 00:00:00.000 UTC

Location: Princeton,New Jersey

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Company info

Bristol-Myers Squibb Company
Website : http://www.bms.com