Agent Resource Center Associate (Austin, TX)','18001462','!*!
Receives requests via telephone regarding Insurance application status.
Responds to inquiries from Independent and Cigna Agents and/or agencies for information and assistance.
Performs research to respond to inquiries and interprets notifications to determine most effective response.
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
Schedule may vary based on needs of business (hours of Operation M-F 7am- 7pm CST)
Performance determined on may factors including phone metrics and quality assurance scores. ','!*!
Associates Degree or 2 years’ call center preferred
Experience in customer service, call center environment required
Ability to handle high end customers in a professional manner
','Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email: SeeYourself@cigna.com','United States-Texas-Austin','','11200 Lakeline Blvd, Ste 100','','Austin','78717','Bus Ops--Customer Service','No','No','Full-time','Day Job','Regular','Standard','Individual Contributor','','Feb 13, 2018','Agent Resource Center Associate (Austin, TX)
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.