Case Manager

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Case Manager
The candidate will collaborate with the panelists to develop and administer their ADR practice; CM maintains exceptional client relations, supports business development and manages case files where the service provider has already been selected by the client(s); partners with panelists to ensure timely follow-up on all closed cases to determine client satisfaction and future business opportunities. Professional client service (including panelists); regularly meet and communicate with local manager to discuss case issues (pertinent information and potential problems); regularly greet clients when they come in for a hearing as determined by local manager. A bachelor’s degree, preferred, or a paralegal certificate which requires two or more years of education. Should have 2+ years of comparable work experience in administration; legal experience and/or client service experience, a plus. For internal candidates, proven ability as a Case Coordinator or similar position for a minimum of 1 year.

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