Comcast Cybersecurity: Specialist 2 Business amp Legal Affairs - Legal Response Center

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for investigating, processing and responding to criminal court orders and subpoenas for subscriber information, including but not limited to internet, phone, home security, wireless and mobile. Performs an interpretive analysis on a case by case basis of company policies and procedures to identify subscribers in response to lawful orders. Utilizes proprietary tool sets and business records to formulate an independent decision on the identification of a subscriber. Ensures that evidence collected or disseminated meets all company policies, legal and regulatory compliance criteria under Federal, State and local regulations. Processes law enforcement agency emergency requests in support of the Communications Assistance for Law Enforcement Act (CALEA). Works independently with limited supervision and general instructions for assigned tasks.

Job Description

Core Responsibilities

Perform independent analysis and draft response to criminal court orders, subpoenas, search warrants and preservation requests on a case-by-case base for company and customer records and submit for approval and release. Company and customer records include, but are not limited to, internet, phone, home security, wireless and mobile.

Ensure requests are answered prior to both internal and court mandated compliance dates and update internal ticketing systems appropriately.

Coordinate with third party providers and internal agencies to obtain formal evidence in response to lawful orders; research content of evidence upon receipt and confirm that the evidence correlates with subscriber identification.

Interpret said evidence against lawful order and determine whether appropriate to release to requesting agency under the correct lawful order and applicable statutes.

Interact with all levels of federal, state and local law enforcement agencies relating to legal compliance matters.

Respond to law enforcement requests in matters of emergency or exigent circumstance by coordinating with requesting officials. Ensure proper documentation is received in each situation and within compliance with CALEA.

Perform testing of new or updated applications prior to deployment within the department. This will include providing constructive feedback to be used to improve performance and / or processes and to develop methods and procedures.

Maintain individual tickets and manage overall system work queue.

Apply corporate policies, pertinent regulatory acts including the Electronic Communications Privacy Act, the Cable Communications Policy Act of 1984, Communications Assistance for Law Enforcement Act and various other legal opinions pertaining to telecommunication services, cable services, broadband internet services and communications fraud and privacy matters.

Build and maintain positive relationships with law enforcement agencies and internal clients across all regions in the technical, customer service and security organizations.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

Salary:

National Pay Range: $23.94 USD-$56.11 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com