Rosemont, IL, United States
Nov 18, 2020
Mar 03, 2021
This role is focused ensuring that the company’s global Wintel server infrastructure is meeting all operational performance and reliability targets. The role is responsible for all operational activities related to our cloud or on premise server infrastructure, engaging with partners and vendor demands and assisting the architecture and engineering team with delivery of new technology as required. The Senior Wintel Operations Support Engineer will work collaboratively across multiple IT functions, employees and vendors to ensure that IT operations for cloud and on premise global Wintel Server infrastructure is reliable and scalable. Planning and implementing programs to enable global server infrastructure to operate effectively and scale reliably. Operational excellence and continuous improvement activities for Global IT Operations through IT Services Management, process and procedures.
Position Responsibilities may include, but not limited to:
Provide operational support and administration of the Reyes Holdings global enterprise VMWare VSphere and Windows server environments, which includes participating in an on-call rotation to provide operational support off hours and as required.
Adhere to industry best practices for Windows Server and VMWare VSphere technologies.
May share SQL Database and Data Center oversight and management (as applicable).
Adhering to department policies, procedures, and training plans for server and virtual host administration and appropriate use
Responsible for the service delivery and oversight of our server operations managed service provider(s).
Participates in the current and future ITSM (IT Service Management) processes including but not limited to incident, problem, and change control processes
Act as escalation point for our managed service provider to review and resolve technical issues
Provide technical leadership and maintain accountability until issues are resolved to business satisfaction
Perform capacity planning, trend analysis, and resource utilization reporting to manage and improve application and infrastructure operations
Work with internal and external technical and service teams to create and/or update knowledge base articles and runbooks to provide improved operational support
Work with operations and engineering teams (Network, Storage) to implement changes, troubleshoot issues and resolve incidents
Other projects or duties as assigned.
Required Skills and Experience:
Bachelor of Science with a major in Information Technology and 4 years’ working experience and proficiency with supporting, maintaining, and administering Windows server and Microsoft technologies including troubleshooting in an Enterprise multi-site environment (> 2,000 servers) OR High School Diploma AND 7 years equivalent on-the-job Wintel experience and proficiency with supporting, maintaining, and administering Windows server and Microsoft technologies technologies including troubleshooting in an Enterprise multi-site environment in lieu of a Bachelor’s degree
Thorough working knowledge and hand on experience with Windows Server 2008/2012/2016
Enterprise operational experience supporting, maintaining and administering the VMWare VSphere and VMWare Vcenter platforms.
Experience with supporting technologies and protocols including security, DNS, storage, Active Directory, scripting, and patching.
Good working knowledge of vSphere, AD, and CommVault rather than Azure and Automation.
Prior experience working with a managed service provider
Possesses excellent communication skills, both written and verbal, and with the ability to communicate effectively with all levels of an organization.
Proficient in Microsoft Office
This position must pass a post-offer background and drug test.
Preferred Skills and Experience:
Sound working knowledge of Internet/Intranet technologies including security features.
Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP.
Sound working knowledge of Active Directory, DNS, DHCP, Data Center Management and SQL Database
Experience with scripting in PowerShell or Python.
MCSE (Microsoft Certification) preferred
Sound working knowledge of remote access technology.
Physical Demands and Work Environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.
Website : http://www.reyesholdings.com