Job Details

Client Service Coordinator II

Company name
Cox Enterprises, Inc.

Location
Birmingham, AL, United States

Employment Type
Full-Time

Industry
Customer Service, Automotive, Bluecollar

Posted on
Oct 07,2019

Valid Through
Jan 20,2020

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Profile

Client Service Coordinator II','1913863','','Cox Automotive','!*!This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Job Responsibilities:Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.','','','!*!High School Diploma or equivalent required.Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.Valid Driver’s License and safe driving record required. Ability to drive vehicles with standard and automatic transmission. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. Effective communication and organization skills required.Commitment to providing excellent customer service essential.Disclaimer:The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.','','Cox Automotive','US-AL-Birmingham-5750 Highway 78 E','','Regular','Individual Contributor','Day Job','','No','Full-time','Ongoing','Client Service Coordinator II

Company info

Cox Enterprises, Inc.
Website : https://www.coxenterprises.com

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