Desktop Support Technician

Profile

Desktop Support Technician

The candidate will be responsible for: Monitor and respond quickly and effectively to requests received through the IT helpdesk. Provide technical assistance and support for issues related to computer systems, software, and hardware. Respond to requests either over the phone, in person, or email. Document internal procedures in knowledgebase articles. Maintain the daily performance of computer systems. Work through the problem-solving process with customers, empowering them to do the same in the future. Install, modify, and repair computer hardware and software. Clean up computers / cable management. Resolve technical problems with Local Area Networks (LAN) and other systems. Install computer peripherals for users. Follow up with users to ensure issue has been resolved. Create, modify, and remove users in Active Directory. Set up new user accounts, profiles, and equipment. Daily Check/walkthrough of EIG Tech equipment: AV Video conferencing, computers, cameras, kiosks, copiers, TV’s. Work with third-party vendors as needed to resolve issues. Maintain inventory of computer, networking equipment, and peripherals. Work on assigned projects as needed. Configure VPN on laptops. Support Remote Workers using Remote support software. Relocate Employees as requested. Should have 2 years of extensive experience supporting Microsoft Windows operating systems, Microsoft Office suite, Google Suite and Adobe Acrobat or related Experience. Must have excellent Windows 7 and Windows 10 troubleshooting. Thorough Knowledge of TCP/IP, DHCP, DNS, SMTP essential. Microsoft Certifications, A+, Net+ Certifications are desirable. Basic knowledge of switches and routers – CCNA is a big plus. Must have good understanding of Active Directory and Group Policy. A basic understanding of Cloud Solutions like Office 365 and Microsoft Azure. Excellent documentation skills are required. Understanding of AV equipment. Must have strong understanding in MS Office (Excel, PowerPoint, Word, Teams, and Outlook). Understanding of VPN and Virtualization technologies is a plus.

Company info

Erickson Immigration Group
4401 WILSON BLVD, SUITE 920
Arlington
Virginia
United States 22203
Website : http://eiglaw.com