Operations Technical Specialist

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Operations Technical Specialist
The candidate will contact with the user community includes software strategy sessions, direction, instruction, troubleshooting and individualized support. Coordinate different aspects of projects with other members of the Information Systems Department, and maintain close and continuing contact with vendors and technical experts. Provide solutions to users problems to ensure customer satisfaction and productivity in a timely manner. Participate in system maintenance activities, e.g. data backups, error log checking and ensuring that all errors are handled in a timely manner. Research and resolve server, pc, laptop, digital sender and printer issues in a timely manner, as well as, escalate problems to second level support as needed. Provide first level printing support of the Konica Minolta digital copiers. Participate in team projects that enhance the quality or efficiency of Operations services. Provide all audio/visual needs, such as setting up video conferences using webex, zoom and MS Teams, teleconferencing equipment and video cameras. Also provides video editing as needed. Keep inventory of all PCs, laptops and servers up to date at all times. Set up all PCs or laptops for new hires as well as moving all equipment when legal staff or administrative move offices. Manage the loaner laptop pool including configuring the systems, troubleshooting and keeping the software updated. Assist in special projects as needed. Ensure that all necessary supplies and spare hardware are stocked and working at all times. Should have AA degree in Computer Science or graduate of a technical school or comparable experience. College Degree is preferred. Should have 5+ years related experience preferably within a large law firm environment. Experience supporting applications such as Windows 2000, Windows Workstation, Microsoft Office products, Outlook, and use of backup software and knowledge of servers, operating systems and VMWARE is required. Troubleshoot pc/laptop and printer issues along with extensive experience with Microsoft Windows operating systems, and the Microsoft Office applications is required.

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