2021.2.08 - Logitech B2B

Profile

2021.2.08 - Logitech – B2B','02TVA','Entry Level','US-FL-Rockledge','','!*!Job Title: Technical Support Specialist, First LevelOrganizational Bonds and Relations:The employee reports to: GAM Deliver amazing customer & technical support in a contact center environment that enables you to experience all the rewards a large, respected organization has to offer!  You’ll use your interpersonal and technical skills to educate business customers on our products, resolve their issues, and get them back up and running quickly and efficiently. As a Technical Support Specialist, you will be the first point of contact for both existing and new customers either by telephone or email supporting a wide range of computer peripherals. This will be a perfect opportunity to use your excellent customer service skills to ensure our customers are highly satisfied. What you’ll experience in this career:Communicate with customers via telephone or in written form, such as through e mail, chat and forum posts with proficient English.Use computer-based tools and problem-solving skills to identify, research, isolate, and resolve customer issues Essential Skills:Fluent in English (both written and spoken)Previous work experience in a call center environment in TSR position or IT related background in generalExcellent soft and interpersonal skillsAbility to organize and prioritize workloadExperience working to a high-quality assurance standard within a target driven environment.Ability to adapt to a dynamic work environment with frequent new product releases and updates Experience you’ll need to be successful:Ability to communicate effectively with all customer typesPassion for & commitment to delivering the best support experience in a Business to Business (B2B) environmentExperience in database/customer management systems including excellent attention to detail when inputting and collating informationTechnical aptitude with an ability to explain technical concepts to a varied audienceStrong problem-solving skills to diagnose and logically resolve customer problems using good judgment, acquired knowledge of Client products, and tools such as the Client knowledge base and publicly available common knowledge sourcesProficiency in troubleshooting multiple computer operating systems (i.e. Windows, Macintosh, Linux, etc) and ability to support various hardware environments, standard applications (Microsoft Office)Experience using video conferencing tools like Skype for Business, Zoom, Citrix, or others, as well as experience with Logitech Software for webcams and peripherals.Strong understanding of consumer electronicsAbility to educate customer on Client products and capabilities while using Client knowledge base and other common knowledge sources publicly available Our customer experience champions like you receive:Competitive pay plus performance-based bonusesContinuing educationCareer advancement opportunitiesEmployee Rewards and DiscountsAnd much, much more! TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status','2021.2.08 - Logitech – B2B

Company info

TeleTech Holdings, Inc
Website : http://www.teletech.com