The role of the MortgageLoan Officer is to assist existing customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with Pennymac policies, procedures and lending guidelines. Compensation for the Loan Officer role is directly tied to performance. The average estimated salary plus incentives for this position is $184,500 to $249,000.
The MortgageLoan Officer will:
Handle high volume of inbound/outbound calls to assist existing Pennymac customers as well as new customers
Identify current customer needs and provide guidance for product solutions
Advise and educate customers on home-buying or refinance processes
Recommend loan solutions to customers to improve their overall financial position
Assist applicants through the loan application process including reviewing disclosures and loan documents
Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
Provide a “Best in Class” experience to every caller to represent the organization’s culture and values
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
What You’ll Bring
3+ years of origination and lending experience
Must have current UST License
Excellent interpersonal, written, and verbal communication skills
Ability to multitask, work in a fast paced environment while navigating through different system applications and software
Great sense of responsibility and organization
Strong attention to detail and ability to work independently
Team player, works well with others and willing to assist peers
Excellent critical thinking, problem solving and sound judgment skills
Bi-lingual Spanish is required
Why You Should Join
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:
Lower in range - Building skills and experience in the role
Mid-range - Experience and skills align with proficiency in the role
Higher in range - Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
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