San Antonio, TX, United States
This position will be required to travel to Louisville, KY. Reporting to the ECM Contingent Workforce Management Lead, the Contingent Workforce System Administrator is responsible for the day-to-day support and management of the Vendor Management System for contingent labor. This role will act as the main point of contact for all questions and requests related to the VMS and will be responsible for understanding business needs and developing and implementing creative solutions.The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Act as the technical subject matter expert for the Vendor Management System (VMS) for contingent labor
Provide technical support for software issues our users encounter
Manage the configuration and operation of cloud based SaaS program
Develop a rapport with multiple business areas to understand their unique business needs and work collaboratively to create solutions and continuous improvements
Elicit and document user system requirements
Communicate system changes and enhancements to users and provide an avenue for training and understanding
Develop and report on key program and system metrics
Assist the business in developing reports and dashboards that provide visibility to key performance indicators
Provide feedback and information to supervisor on organizational behavior and help to identify business needs and issues
Monitor system performance, proactively remediate issues, and lead/implement continuous improvement projects
The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
4-year degree in related field, preferably in a business or technical discipline
At least 5 years of relevant system administration experience
Proficient in Microsoft products (i.e. Word, Access, Visio, Powerpoint, etc.)
Ability to assimilate, analyze, draw conclusions, and make recommendations from multi-faceted and often ambiguous data
Experience eliciting and documenting user requirements
Excellent written and verbal communication skills
Ability to motivate project team members and stakeholders to meet established deadlines
Motivated self-starter with the ability to work with minimal oversight
Detail oriented and critical thinker
Ability to be flexible and willing to learn new skill sets quickly as the need arises
Effectiveness in working collaboratively with cross-functional teams
Excellent analytical skills; ability to research and make efficient use of resources to achieve effective business results
Ability to manage multiple tasks or projects simultaneously in a timely and professional manner; ability to transfer lessons learned into new processes; flexibility in job focus
Proficient in the SAP Fieldglass product
Experience with major contingent labor processes both with and without an MSP
This position can be remote but must be able to travel to Louisville, KY
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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