Frankfort, KY, United States
Customer Service, Bluecollar
Apr 05, 2021
Jul 19, 2021
H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemical products to improve products and lives. Our commitment to innovation brings together people, products and processes that answer and solve some of the world's biggest challenges. And, our promise to our people connects them with opportunities to innovate and thrive.
H.B. Fuller’s Engineering Adhesives segment develops adhesive solutions for the automotive and aerospace, wood and composite, electronics and energy, glass, durable assembly, and bus, truck, rail and recreational vehicle industries. As these dynamic markets continue to change, and consumers demand lighter, safer, greener and more reliable products, we partner with our customers to deliver highly engineered solutions.
Customer Service Supervisor
H.B. Fuller is seeking an experienced Customer Service Supervisor to manage a team and ensure all operational requirements are met while adhering to current business standards, optimizing people, resources and technologies. The supervisor will ensure all day to day customer related activities are dealt with in a courteous, accurate and timely manner.
The Customer Service Supervisor will have responsibilities including but not limited to:
Supervise customer service team, delegate responsibilities as needed.
Deploy team efficiently to ensure all day to day customer needs are met and operating metrics achieved.
Liaise frequently with other functions such as Sales, Supply Chain, & Logistics to ensure customer requirements are fully understood.
Professional handling of all Customer interaction and coordination of final customer response.
Seeks to understand and include customer requirements in all operational plans and activities.
Ensures effective follow up, responsiveness and feedback to ensure customer requirements are being met.
Assist with dispute resolution when appropriate.
Interface with Sales to ensure appropriate customer service levels are maintained per customer requirements.
Interface with facility personnel to ensure customer requirements and demands are met, when appropriate.
Provide support to sales on customer related issues.
Bachelor’s degree preferred or combination of related years of college and/or 3 years of customer service/sales experience.
Intermediate PC skills; include Microsoft Office suite, and ERP systems.
Individuals in the position must be results orientated, organized, able to multi-task, work in a fast paced team environment and possess a strong customer-focused attitude: highly personable, accurate, relates well with people, service oriented, and a positive attitude.
Ability to meet and exceed customer satisfaction and resolve dissatisfaction.
Action oriented and high energy to work in a challenging, changing and flexible environment.
Ability to prioritize and manage workload to meet customer demands and deadlines.
Excellent communication skills within all levels of the organization.
Strong problem-solving skills and ability to make decisions independently.
Leadership skills which builds trust, cooperation, and commitment within the group
Project Management skills to establish bold goals to raise the bar on quality and performance.
Preferred Qualifications include: More than 4 years of experience in a Customer Service supervisory function; Excellent team leadership; coaching and people development skills; good motivator; In depth working knowledge of Customer Service & Supply Chain functions; and experience with SAP & MS Office
Preferred experience with imports/exports between the U.S. and other countries.
Employees are eligible for full benefits, including medical, dental, insurance, 401k contribution, paid time off and paid holidays . This position may also qualify for medical reimbursement depending on the employee’s annual base salary. If qualified, H.B. Fuller will pay up to 100% of the employee’s medical premium.
All employees also qualify for an annual cash bonus, based on business performance. Annual raises are rewarded based on company and individual performance.
To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.
For more information and to apply, go to: http://jobs.hbfuller.com/
H.B. Fuller is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Website : http://www.hbfuller.com