Job Details

Emergency Dispatch Operator - Overnight

Company name
ADT Security Services

West Jacksonville, FL, United States

Employment Type

Customer Service, Bluecollar, Emergency, Call Center

Posted on
Nov 29,2019

Valid Through
Mar 13,2020

Apply for this job


/Company Overview:/

ADT Inc. (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada, protecting homes and businesses, people on-the-go and digital networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel safer and empowered. ADT is headquartered in Boca Raton, Florida and employs approximately 19,000 people throughout North America. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.

/Position Summary: /

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.

ADT is hiring forEmergency Dispatch Operatorsto join our amazing team of care professionals. New hire training class to start January 20th. 3rdshift and OVERNIGHTschedules available. Pay rate based on previous call center experience and ranges from$12.24 to $14.57plus shift differential for qualifying shifts.

/Duties and Responsibilities:/

Responds to alarms using the information provided in instruction screens.

Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

Properly documents alarm handling procedures within the alarm screens.

Completes alarm processing in accordance with departmental procedures.

Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs

Receive inbound calls related to alarm call back inquires

Other duties as assigned.


High School Degree or equivalent.


Minimum of six (6) months of external customer service experience required, call center experience preferred.


Excellent communication skills.

Able to type at least 25 wpm.

Basic knowledge of computer applications.

Strong organizational skills.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

Visit us online at to learn more.

Title: Emergency Dispatch Operator - Overnight

Location: Florida-Jacksonville

Requisition ID: 1914604

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