Senior Claims Adjuster

Profile

Job Information

Marriott

Senior Claims Adjuster

in

Plano

Texas

Job Number

23028972

Job Category

Finance & Accounting

Location

Southcentral Regional Office, 2701 Dallas Pkwy Suite 420, Plano, Texas, United States

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

 JOB SUMMARY

A Senior Claims Adjuster is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability.

SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS

Scope

Manage 100 -150 casualty claims on assignment.

Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker’s Compensation and General Liability cases as determined by Claims Supervisor.

Business Context

Describe in bullet format, the operational challenges and business issues that the individual in the position will face now and/or in the future.

Complex jurisdictional issues? Complex customer situations? Aggressive office goals?

Expected Contributions

Investigate claims promptly – taking statements as necessary – to determine liability/compensability.

Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.

Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.

Complete and monitor timely WC payments/state filings.

Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.

Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy.

Evaluate claims for potential third party or subrogation recovery.

Participate in the Service Call Program and complete required Service Call reports detailing current case status.

Manage increased settlement authority, beyond that of a Claims Adjuster II.

Self-supervise on select cases.

Manage more complex cases.

Other

Assume supervisory responsibilities in Claims Unit Manager’s absence.

Actively participate in regularly scheduled unit meetings and department meetings.

Assist in staff training.

Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.

Comply with Marriott’s Corporate Policy Manual.

Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.

Enter action plan notes/website notes into VOS.

Participate in activities that foster teamwork and continuous quality improvement.

CANDIDATE PROFILE

Experience

Minimum of 3 years claims adjusting experience.

Knowledge and Skills

Exhibit leadership, management and teamwork skills.

Ability to meet quality and production standards.

Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills.

Effective reasoning and decision making skills.

Effective influence skills.

Strong negotiation skills.

Strong organization skills.

Strong hospitality skills.

Ability to prioritize work.

Ability to meet deadlines and follow up in a timely manner.

Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.

Good investigation skills.

Advanced knowledge of claims process.

Strong computer skills.

Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit, department or region.

Possess a willingness to accept and respond positively to constructive criticism.

Present oneself with a positive, professional demeanor.

Communicate often with supervisor keeping him/her informed.

Show dependability.

Education or Certification

High School Diploma or GED preferred.

Two or four year degree from an accredited college/business/technical school preferred.

Applicable industry licensing.

Associate in Claims (AIC) designation preferred.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Company info

Marriott International, Inc.
Website : http://www.marriott.com