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Job Details

Customer Service Specialist

Company name
Rural King

Location
New Philadelphia, OH, United States

Employment Type
Full-Time

Industry
Customer Service

Posted on
Jan 07, 2021

Valid Through
Apr 22, 2021

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Profile

Job Title:

Customer Service Specialist

Job Location:

Store Location

Reports to:

Front End Supervisor

FLSA Status:

Hourly Non-Exempt

JOB SUMMARY

The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.

JOB DUTIES AND ESSENTIAL FUNCTIONS

Communicate professionally with all Rural King associates and customers                   

Execute cash management, return, layaway, and exchange policies accurately                           

Perform accurate transactions and price dispute resolution

Complete cashier-duties chore list                                                                                          

Redline in front of the registers when not with a customer

Keep popcorn and coffee full and fresh

Must be alert to surroundings at all times for shrink prevention and customer service

Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound

Offer load out assistance to customers and call to make sure a loader has responded

File paperwork quickly and accurately                                                                                   

Reconcile with 100% accuracy                                                                                 

Answer incoming calls at the registers with proper phone etiquette

Use general office equipment such as telephone, copy machine, fax machine, calculator, computer

May be required to cross train and perform other duties

QUALIFICATIONS

Detail oriented with demonstrated math skills for cash handling

2 years retail cashier or customer service experience preferred

Exceptional Customer Service Skills.   Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations

Willingness to train cashiers.

Ability to access and use the in-store computer, scanning system, and wireless handheld unit

Ability to participate in our online applicant and new hire onboarding process remotely

Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL REQUIREMENTS

Good visual acuity

Close vision for computer work

Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently

Repetitive wrist movements on keyboard

Ability to stand and/or walk for long periods of time

Ability to walk up and down stairs multiple times per day

Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Return to Rural King

Company info

Rural King
Website : http://www.ruralking.com/

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