Catering Coordinator -The Roosevelt New Orleans A Waldorf Astoria Hotel
Company name
Hilton Worldwide
Location
New Orleans, LA, United States
Employment Type
Full-Time
Industry
Hospitality, Administrative
Posted on
Mar 01, 2023
Profile
Department Overview
The Catering and Events department is responsible for the management of contracted groups and social event food/beverage and meeting room revenues and experiences, room block management, negotiation of supplier services. Ensuring event planner satisfaction while meeting and or exceeding department and individual revenue goals.
Position Statement
As an administrative assistant, or coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers.
Position Summary
As a Team Member your essential functions in this role include such things as:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.
• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.
• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.
• Working with affiliate groups.
• Assist with clients and deliver on the client’s expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analysing and evaluating the issues and determine the best solution for the client.
• Ensure high quality service by communicating and assisting others to understand the guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs
• Regular attendance
Required Qualifications:
• Minimum Education: High School Degree/GED
• Minimum Years of Experience: one (1) year guest contact or customer experience
• Management Experience: None
• Additional Requirements: 0% travel
• Core Competencies including but not limited to:
o Writing-Communicating effectively in writing as appropriate for the needs of the audience.
o Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
o Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Basic Computer Skills- Using basic computer hardware and software (personal computers, word processing software, internet browsers, etc.)
o Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.
Preferred Qualifications:
• Administrative Assistance experience
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Catering and Event Services
Title: Catering Coordinator -The Roosevelt New Orleans, A Waldorf Astoria Hotel
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