Director Social Impact

Profile

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book

Subscribed

YOUR MISSION:

Lead Zuora’s social impact strategy to develop programs that engage global ZEO’s (Zuora employees), align with Zuora’s business goals and contribute to the creation of more inclusive and equitable local communities.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

As Zuora’s first full-time Social Impact hire, you’ll have the opportunity to develop and scale Zuora’s philanthropic work from the ground up. Over the past two years Zuora has established the foundation of Zuora.org and is now looking for a visionary and pragmatic leader to take their programs to the next level.

This role will oversee Zuora’s Impact Fund, a donor advised fund with the Tides Foundation, all Z-Philanthropy and local ZEO volunteer efforts and how Zuora is positioned to use its product for good. This leader will not only advise on social impact and ESG best practices, but they will partner cross-functionally to implement new programs that keep ZEOs informed and engaged with Zuora.org’s mission to create more inclusive and equitable communities and economies. This role will report directly to Zuora’s Chief Human Resources Officer.

WHAT YOU’LL ACHIEVE

Lead the vision and strategy of Zuora.org and Zuora’s philanthropic work

Develop a strong internal narrative that informs, aligns, and motivates employees with regard to philanthropy and volunteerism

Create and deploy large-scale global activation events that engage employees around the world in volunteerism while supporting local Z-Philanthropy volunteer efforts across all teams and geographies

Lead the strategic development of the Zuora Impact Fund; Initiate annual equity contributions, run public grant cycles, develop and grow non-profit partnerships that are aligned with Zuora’s mission of creating more equitable prosperity for individuals and communities that have been historically underrepresented

Identify and implement ways to democratize access to the Zuora product so that it can be used as a force for good

Partner with Zuora’s Chief Diversity Officer to develop programs that align Zuora’s internal D&I goals to the work and mission of Zuora’s non-profit partner ecosystem

Continuously monitor Social Impact and Environmental, Social and Governance (ESG) developments, industry standards, and regulations that may affect and inform Zuora’s programs

Work closely with Zuora’s internal and external communications teams to evangelize social impact and philanthropic work

Represent Zuora as a thought leader through participation in events and community relations engagements

WHAT YOU’LL NEED TO BE SUCCESSFUL

6 years of experience building corporate social impact programs

10 years of relevant and transferable experience in the corporate or nonprofit sector

Proven track record of building global philanthropic programs and understanding of how to measure and articulate the impact of these endeavors

Superb relationship building skills with the ability to galvanize and inspire leaders and employees at Zuora to participate in philanthropic endeavors both growing participation in local Z-Philanthropy work and overseeing the annual Zuora Impact Fund Committee

Strong project management skills with the ability to effectively drive and lead programs across all departments, including but not limited to, Zuora’s Global Week of Giving, Community Impact Public Grant Cycle, the use of Zuora’s product for good

A demonstrated ability and interest in driving a wide range of issues and juggling multiple projects simultaneously

Articulate and persuasive communicator with outstanding speaking, writing and listening skills

Experience using YourCause or similar corporate giving and grants management platforms

Silicon Valley knowledge currently living in a time zone no more than 3 hours from the Redwood City, California

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.

In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit

www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Company info

Zuora Inc.
Website : http://www.zuora.com