RCM Customer Service Rep - $1,000 Sign On Bonus','!*!As a part of the Tenet and
Catholic Health Initiatives family, Conifer Health brings 30 years of
healthcare industry expertise to clients in more than 135 local regions
nationwide. We help our clients strengthen their financial and clinical
performance, serve their communities and succeed at the business of healthcare.
Conifer Health helps organizations transition from volume to value-based care,
enhance the consumer and patient healthcare experience and improve quality,
cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the
resources and incentives to redefine healthcare services, with a competitive
benefits package and leadership to take your career to the next step!
Responsible for answering inbound customer service calls
related to patient accounting questions. When inbound call volumes are low
incumbent may make outbound follow up calls on outstanding AR accounts.
ESSENTIAL DUTIES AND
following. Others may be assigned.
Answer inbound customer service calls
and make some outbound follow up calls in a professional, service oriented
manner. Answer the calls timely without
drops/abandons. Ascertain the reason for the call and
assist the caller with their questions, concerns or problems with the focus on
first call resolution. Facilitate
resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request
the appropriate information or take appropriate action so that the issue expert
is able to effectively resolve the matter. Other duties as assigned.','!*!KNOWLEDGE, SKILLS,
To perform this job
successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Exceptional customer service skills
including effective and efficient problem solving and analyzing skillsProfessional and calming tone of voice
with complete command of the English language free of use of inappropriate
grammarAbility to facilitate conversations with
others and establish an understanding of the customer's issue/reason for
contactAbility to perform essential job
functions with high degree of independence, flexibility, and creative problem
solving techniquesAbility to maintain control of the call
by de-escalating issues and instilling confidence that the resolution has been
found.Ability to function effectively under
stress of conflicting demands on time and attention and, sometimes, under
duress from difficult personalitiesAbility to interpret and apply
reimbursement aspects of managed healthcare contractsAttentive listening skills Ability to clearly articulate a response
to the customer using appropriate voice modulation
education, technical training, and/or experience preferred to perform the job.
High school education or the equivalent1 – 2 years of prior experience in an
inbound call center and/or customer service environment; hospital patient
account billing with experience or knowledge of 3rd party reimbursements from
insurance companies and government payers is a plus.','Customer Service','NH-Lebanon','','','Full-time','Full-time','Days','Days','','','','','','','1805021001','RCM Customer Service Rep - $1,000 Sign On Bonus
Website : http://www.tenethealth.com
At Tenet Healthcare, we’ve had a longstanding commitment to serving our patients, our employees, our physicians and our partners. Today, we’re one of the nation’s leading healthcare services companies, with a comprehensive network that extends from coast to coast: