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Job Description and Requirements
Position Name: Customer Relationship Manager
Position Location: Burlington, MA
Position Type: Full Time
Based in our Burlington, MA office, the Client Relationship Manager serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Black Duck solutions.
You will leverage your strong customer management, business and sales acumen, and technical skills to ensure you achieve the required customer renewal targets for your book of business. Acting as a trusted advisor and coach, you will be responsible to define and measure / confirm the realization of our customers business objectives through the use of our solutions. The ideal candidate will have experience in enterprise software, a consultative approach to working with C level executives, and a passion for customer advocacy.
Develop and maintain strong relationships at all levels within the customer organization
Develop technical proficiency with all Black Duck solutions
Be the customers single point of contact throughout the entire customer life cycle (sales, implementation, adoption,
proficiency, expansion, renewal)
Advocate for the customer by working closely with professional services, product management, customer support and sales
Develop, deliver and execute customer success plans which outline critical success factors and measures for success
Drive customer adoption through training and development of best practices to continually create incremental value
Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
Maintain strong customer retention rates aligned with corporate goals and execute license renewals
Partner with sales by identifying new business opportunities for expanding the Black Duck footprint
Qualifications and Experience
3 years account management, customer success or sales engineer experience in the enterprise software space
Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, and help the
customer achieve technical success
Understanding of the software development lifecycle, application security, and/or related field
Experience with the development, execution, and overview of account plans
Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with
business and technical leadership
Excellent verbal and written communication and in-person and virtual presentation skills
Ability to work independently and to collaborate effectively across functions.
Experience negotiating subscription contract renewals
Able to travel domestically up to 10% of the time
Fluency in multiple languages is a plus (but not required)
Education and Certifications
Bachelors degree in a related field
About Black Duck by Synopsys
Did you know that Synopsys acquired Black Duck Software? Together we help Over 2000 organizations worldwide secure and manage open source software in their applications and containers. Open source use is growing rapidly and so is Synopsys!
About the Synopsys Software Integrity Group
Synopsys Software Integrity Group helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Synopsys, a recognized leader in application security, provides static analysis, software composition analysis, and dynamic analysis solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Synopsys helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
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Synopsys considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Synopsys complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Synopsys Inc. also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Business Title Customer Relationship Manager
Hiring Location USA - Massachusetts - Burlington
Hire Type Employee
Job Category Sales
Country United States
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Website : http://www.synopsys.com
Synopsys, Inc. (Nasdaq:SNPS) provides products and services that accelerate innovation in the global electronics market. As a leader in electronic design automation (EDA) and semiconductor intellectual property (IP), Synopsys' comprehensive, integrated portfolio of system-level, IP, implementation, verification, manufacturing, optical and field-programmable gate array (FPGA)