Job Details

Learning amp Development Trainer - North America Consumer Services

Company name
Nike, Inc

Location
Portland, OR

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Portland

Oregon

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Like any winning team, Nike’s Corporate Functions team depends on a diverse set of skills to operate at peak performance. Those skills span many disciplines across Nike’s Corporate Functions, including Facilities, Child Development, Administrative Support and Aviation. While roles range from pilots to security specialists to teachers, one thing remains constant: the teams deliver exceptional experiences and services at Nike locations around the world.

Description

Nike does more than outfit the world's best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We're looking for people who can grow, think, dream and create. We thrive in a culture that embraces diversity and rewards imagination. We seek achievers, leaders and visionaries. At Nike, it's about bringing what you have to a challenging and constantly evolving game.

Working in Nike's Consumer Services division will be rewarding, it will be challenging, and it will most definitely not be just another job. You'll be an ambassador of the Nike brand -- everything we stand for: drive, determination, the unyielding commitment to excellence, these all will be a part of your everyday experience. We're committed to making every consumer's experience a rewarding one, and as a member of our team, your contributions will be a big part of our success.

As our North America Learning and Development Trainer, you'll be joining the Nike Consumer Services Service Experience team. This team makes life easier for our Call Center Athletes, Experts and Social Specialists so they can provide premium, personal and easy solutions for our Consumers and Members. Your role is to ensure we create learning whereby our teams can solve our Consumers issues, hunt the produce desired down, style them up and ultimately meet our Consumers and Members on their terms.

As a Learning and Development Trainer for the Nike Consumer Services Team, you accomplish this by developing and sustaining world- class, impactful learning and performance solutions for our North America Teams. You'll identify specific training needs and gaps for assigned projects against required capabilities. You'll design, develop, deliver (primarily through our train-the-trainer model) and evaluate training solutions to ensure efficiency and optimize learning and performance for our call center athletes. You will also partner with Nike Quality and Operations stakeholders, the Global L&D Team and outsourced vendor partners to build relationships and ensure learning-focused processes, tools, programs and expectations are followed appropriately.

Your primary focus will be to drive training programs through the Organization to elevate sales growth while embracing our Service Ethos commitments. You will partner to create training (delivered in a variety of ways: learner led, instructor-led, e-Learning via Storyline, etc.) that will elevate skills and increase key functional capabilities through partnership with SMEs and the Global L&D team. You will maintain a growth and performance focused mindset and partner with the greater Nike Learning & Development community to create innovative learning solutions that align to business strategies.

Key responsibilities include:

• Developing scalable and sustainable learning programs for internal and vendor-partner athletes

• Developing content utilizing various delivery methods (learner-led, classroom, eLearning, etc.)

• Be an advocate for internal and vendor-partner athletes and deliver relevant, efficient and effective training, resulting in performance acceleration.

• Partnering with Global Consumer Services business and other stakeholders to develop key relationships for consistent, effective work to happen.

• Developing knowledge and expertise for assigned projects, programs and their expected learning outcomes.

• Following our systematic training methodology process, which includes creating and managing individual project plans, timelines and deliverables to efficiently and effectively deliver learning programs.

• Analyzing and managing evaluations and learning and business metrics for programs aligned with business and team impacts.

Qualifications

Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design or a related field

Customer Service and Sales work experience

3 years of professional work experience creating and delivering training program

Experience effectively writing/creating multiple, complex training programs for a variety of learning delivery methods

Excellent verbal and written communication skills and ability to influence across various leadership levels

Experience with assessing training effectiveness

Knowledge of instructional design and adult learning theory

Experience in consulting, designing and delivering training content to all level of employees in a global retail organization

Demonstrated ability to use data to influence decision making and learning solutions

Experience working in a fast-paced business environment preferred

Ability to manage multiple projects on various levels with different and converging timelines

Storyline experience preferred

Experience in training project management

Ability to work weekends and flexible hours if needed

Ability to travel domestically and internationally up to 25% time

Qualifications

Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design or a related field

Customer Service and Sales work experience

3 years of professional work experience creating and delivering training program

Experience effectively writing/creating multiple, complex training programs for a variety of learning delivery methods

Excellent verbal and written communication skills and ability to influence across various leadership levels

Experience with assessing training effectiveness

Knowledge of instructional design and adult learning theory

Experience in consulting, designing and delivering training content to all level of employees in a global retail organization

Demonstrated ability to use data to influence decision making and learning solutions

Experience working in a fast-paced business environment preferred

Ability to manage multiple projects on various levels with different and converging timelines

Storyline experience preferred

Experience in training project management

Ability to work weekends and flexible hours if needed

Ability to travel domestically and internationally up to 25% time

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID:

00373115

Location:

United States-Oregon-Portland

Job Category:

Corporate Services, Corporate Functions

Company info

Nike, Inc
Website : http://www.nike.com

Company Profile
NIKE, Inc. is the world’s leading innovator in athletic footwear, apparel, equipment and accessories. NIKE, Inc., together with its subsidiaries, engages in the design, development, marketing, and sale of athletic footwear, apparel, equipment, and accessories, as well as in the provision of services to men, women, and kids worldwide. The company offers products in seven categories, including running, basketball, football, men’s training, women’s training, NIKE sportswear, and action sports Under the NIKE and Jordan brand names. It also markets products designed for kids, as well as for other athletic and recreational uses, such as baseball, cricket, golf, lacrosse, outdoor activities, football, tennis, volleyball, walking, and wrestling. The company was founded in 1964 and is headquartered in Beaverton, Oregon.

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