Guidance Center Market Support

Profile

Description

Description: The Market Operations Support / Guidance Centers Professional 2 roles will report to the Associate Directors of each Guidance Centers region and support that leader and his / her markets in accomplishing their goals by managing operational and administrative processes related to marketing, health and well-being programming

Responsibilities

The Guidance Centers Professional 1 performs duties such as the following:

Key player in the processes to develop marketing collateral for a regional territory

Act as a liaison between regional markets and the national marketing team to provide insight on market strategy in order to populate calendars, direct mail, etc.

Serve as primary quality point person for development of monthly calendar

Develop and implement operational plan to ensure all POS branding, signage and marketing is used appropriately and effectively in each Center in the region

Ensure adherence to CMS Medicare marketing guidelines

Support local market leaders and national health and well-being programs team in developing a slate of monthly activities in the Guidance Centers

Schedule presenters - including doctors and other community partners - to facilitate events in the Guidance Centers

Perform legal review of events per Humana processes and CMS guidance

Work with local leaders to develop and refine a slate of high-quality local programs engaging with local internal and external partners as appropriate

Implement market strategy initiatives including building trusting relationships with external partners and engage with appropriate market business partners to support market plan

Lead events, projects, pilot programs and processes to help solve problems and meet organizational goals

Host in person meetings with internal business partners

Support regional leaders and corporate team in pursuing market strategy and goals

Act in a consultant capacity working independently to find innovative ways to drive metrics. Leading special projects in a regional capacity.

Fill in staffing gaps in the region at the Senior Professional level. Due to maternity / medical leaves, resignations, etc.

Collaborate with Regional Manager who is driving strategy and high level relationships

Personal Qualities

Ability to work closely with senior population

Quickly develop and maintain trusting relationships in all interactions

High energy with an onstage personality that is warm and welcoming as well as a communication style that is transparent and personalized

Flexible with ability to work in a fluid environment and positive attitude regarding finding solutions to challenges

Required Qualifications

Bachelor's degree or in lieu of degree, a minimum 5 years of demonstrated people leadership experience

Less than 3 years of technical experience

Demonstrated record of achieving performance goals and objectives

Demonstrated analytical skills by integrating complex information, while balancing tactical and strategic initiatives

Demonstrated ability to produce desired results by leveraging resources, managing resources and relationships effectively, and defining and communicating clear expectations

Demonstrated strong interpersonal, proactive communication and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations

Ability to build and maintain effective relationships with associates, consumers and internal and external business and community partners

Proficiency in all Microsoft Office Programs, e.g. Word, PowerPoint, Excel, Access, SharePoint, etc.

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Retail/hospitality experience

Bilingual Spanish/English

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com