Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.
Job Summary
We are the Global Technology Organization, a team within the TPX Customer Experience (CX) organization, and we're responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing functions such as human resources, finance, and workplace information technology. We collaborate with our business partners to lead the technology strategy and execution of Comcast's customer experience transformation, which strives to make the customer experience simple, consistent and digital. Within our organization, we have many Pillars that help to sustain our vision and goals.
Job Description
If you are a dedicated and passionate people leader looking for an exciting opportunity to contribute to the vision of our Business Operations team, we would love to hear from you. You will report directly to the Executive Director. Join our dynamic team and partner with VIPER, Entertainment and AI platforms to help craft the future.
The Director of Business Operations is responsible for financial operations, workforce planning/operations, and hardware/software planning/operations. This is both a leadership and a hands-on position that involves close partnership with cross-functional teams such as Cloud, Finance, HR, and Procurement.
What You Will Do:
Drive business operations function in areas of budgeting, forecasting, variance analysis, procurement/payment for $100M opex budget
Develop and implement labor strategy with employees, contractors, onshore/offshore team members
Partner with Procurement and client teams in negotiation of vendor contracts and vendor management
Provide regular analysis/presentation to client groups/leadership, identify risks/opportunities and drive resolution to challenges
Reviews monthly financial statements and conducts variance analyses, as required.
Establishes, monitors and reports on capital and operating expenditures.
Provides Accounting department with monthly reporting information for financial statement preparation.
Selects, trains, directs and motivates department personnel
Consistent exercise of independent judgment and discretion in matters of significance.
Gather and analyze data, summarize findings, articulate findings with partners/decision makers
Provide guidance to client groups with budget and procurement related issues
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years
Salary:
Pay Range: This job can be performed in Denver Campus, with a Pay Range of $131,919.39 USD - $197,879.08 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.
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