Thermo Fisher Scientific Inc.
Waltham, MA, United States
Finance, Real Estate, Manager, Project Management
On Site Asset Manager – Waltham, Massachusetts
This is your opportunity to use your service management and relationship building experience to become a key member of the North America Unity Lab Services (ULS) team. In this role you will serve as the primary on-site Asset Management Resource for a key customer account, providing day to day management, support, and technical guidance to meet the ULS and Customer objectives. The successful candidate achieves a high level of customer satisfaction, account growth & profitability through his/her own actions and by leveraging the resources of Unity Lab Services.
Essential Duties and Responsibilities:
Develop overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff.
Manage site operations in accordance with terms and conditions of program contract and Statement of Work.
Develop and present quarterly business reviews to clients.
Responsible for reporting all customer metrics to include but not limited to financials, compliance, growth, and profitability.
Analyze account performance and customer metrics and create action plans and tracking mechanisms to drive continuous improvement.
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.
Owns problem resolution and escalation at account.
Monitor all asset service activities and escalations including, timeliness, accuracy, and quality of the events.
Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance.
Resolve service or billing issues, questions or credits.
Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
Search and provide alternate methods of service or parts in alignment with account strategy and promote alternate service providers with an emphasis on Thermo Fisher Scientific MVS.
Follow established, approved procedure for high dollar repairs, issue High Dollar P.O. numbers and monitor high dollar repairs as they progress up to and including call follow up.
Travel to multiple client locations as applicable to support account needs.
Other appropriate duties as assigned. Minimum Education and Experience Requirements:
Associates degree or equivalent experience required; Bachelors preferred.
3 years of Industry experience in one or more of the following areas: Agriculture,
Life Sciences, Healthcare, Biomedical or related field.
3 years of previous account and/or project management experience preferred.
Preferred Lab operations, field service experience (technical) or strong service knowledge.
Experienced in achieving customer loyalty and growing customer base. Physical/Environmental requirements:
Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
Level of Physical Requirements: Light to medium work.
Level of Visual Acuity: Clerical, professional, administrative.
Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise, and hazards.
Required to travel by airplane and automobile for meetings and training as necessary Position Locations:
This position is not approved for relocation assistance
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process,
for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific Inc.
Website : http://www.thermofisher.com