Job Details

Customer Care Representative I- Richmond VA- 4/30/18- PS1961

Company name
Anthem, Inc.

Richmond, VA

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Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Customer Care Representative I:

Have a passion for helping others? Like to make a difference? Our call center truly helps our members solve problems!!

What will my day look like?

We have amazing customers and when they need help with anything

– they contact you! You may assist a customer to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.

Here’s what a typical day may look like:

Most of your time is on the phone helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.

You are the caring problem solver for our members

Maintaining a positive relationship with our members to help them with whatever challenges they are facing

Look at data to help advise our members on the next course of action

Place follow-up calls or emails routinely

Participate in various projects to help you grow in your career path in the fast-paced healthcare industry

What will my first year look like?

You’ll start off with an extensive training program where you’ll be provided all the information you need

Training includes working in the actual call center area to help you succeed right away

Once you leave training and join your team and manager, you will take calls that best match your skill sets

If you want to grow, our managers give you opportunities to increase your skill sets and take more complex calls

You, your team and your manager will share goals, customer feedback and metrics to help you reach all of our goals weekly

Our call center helps people with real healthcare challenges and you’ll get the opportunity to help people after your training

We offer a competitive bi-weekly salary as well as an incentive plan – which if you are successful in your role, will be paid on a quarterly basis

We offer education reimbursement assistance and an opportunity to earn your degree through our College for America program

This role is truly the backbone of our organization and gives you a true opportunity for growth within a Fortune 40 company

Job requirements

What qualifications do I need to have?

Excited and passionate about helping solve problems - you don’t need to have a healthcare background to apply

Be curious about our members needs with a sincere satisfaction in providing high level of service

A strong communicator with good listening and computer skills and the ability to be empathetic and helpful.

Easy to work with and a positive attitude toward resolving different challenges throughout the day

Enthusiasm to work with customers on complex issues and a desire to finding resolutions

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2017 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at EOE. M/F/Disability/Veteran.

Company info

Anthem, Inc.
Website :

Company Profile
The company was formed when WellPoint Health Networks Inc. and Anthem, Inc. merged in 2004 to become the nation's leading health benefits company. The parent company originally assumed the WellPoint, Inc. name at the time of the merger. In December 2014, WellPoint, Inc. changed its corporate name to Anthem, Inc. The Anthem brand is built on a foundation of trust – it’s the name consumers are most familiar with as a trusted health care partner through our affiliated health plans. Anthem, Inc. is one of the largest health benefits companies in the United States. Through its affiliated health plans, Anthem companies deliver a number of leading health benefit solutions through a broad portfolio of integrated health care plans and related services, along with a wide range of specialty products such as life and disability insurance benefits, dental, vision, behavioral health benefit services, as well as long term care insurance and flexible spending accounts. Headquartered in Indianapolis, Indiana, Anthem, Inc. is an independent licensee of the Blue Cross and Blue Shield Association serving members in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin; and specialty plan members in other states.

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