Job Details

Bilingual Customer Service Rep Work from Home

Company name
Lincoln National Corporation

Boise, ID

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Alternate Locations: Albuquerque, NM (New Mexico); Atlanta, GA (Georgia); Boise, ID (Idaho); Chicago, IL (Illinois); Columbus, GA (Georgia); Dallas, TX (Texas); Deerfield Beach, FL (Florida); Fort Lauderdale, FL (Florida); Fort Worth, TX (Texas); Gainsville, FL (Florida); Houston, TX (Texas); Jacksonville, FL (Florida); Orlando, FL (Florida); Phoenix, AZ (Arizona); Salt Lake City, UT (Utah); San Antonio, TX (Texas); Syracuse, NY (New York); Tampa, FL (Florida); US Southwest; US WestRelocation assistance is not available for this opportunity.Requisition #44782About The CompanyLincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015.The RoleAs a Bilingual Customer Service Representative, you will be responsible for answering incoming phone calls from a variety of customers in a dynamic self-service and assisted service environment. You will demonstrate independence and ownership by instilling confidence and inspiring optimism in our callers through clear, professional communication and timely issue resolution.This is a remote, work from home position. The permanenthours of the position are Monday through Friday, 11:15 am 8:00 pm EST. Virtual training will be providedfor the first 6-10 weeks and the hours may differ.Preferred work from home locations include Boise, ID, Albuquerque, NM, Salt Lake City, UT, Phoenix, AZ, Chicago, IL, Texas,Florida and Georgia.Full written and spoken bilingual proficiency in English and Spanish is required.ResponsibilitiesCommunication and Customer ServiceAnswers inquiries from customers on retirement plan servicesExplains processes and procedures associated with multiple products and markets to customers and distribution channel partnersData EntryCompletes routine adjustments and corrections to client contractsCompletes fund transfers and allocation adjustments as requestedEducationHigh School diploma\/GED or minimum Associates Degree in lieu of required experienceExperience0-1 years of experience, preferably in a customer service environmentFull written and verbal bilingual proficiency in English and Spanish requiredA demonstrated track record of consistently meeting and\/or exceeding performance expectationsPossesses a bias for action and avoids workplace distractionsDrives tasks to completionThis position may be subject to Lincolns Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Company info

Lincoln National Corporation
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Company Profile
Founded in 1905 with the endorsement of Abraham Lincoln’s son, Robert Todd Lincoln, Lincoln Financial Group is the first and only company to carry Abraham Lincoln’s name, image and ideals at the heart of our brand. For more than a century, we’ve advanced President Lincoln’s inclusive vision and values by building an honest, dependable financial services company. We're dedicated to helping Americans secure better, more optimistic futures for themselves and their loved ones.

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