Job Details

Telecom Network Technician II

Company name
CenterPoint Energy

Location
Houston, TX

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Telecom Network Technician II','TEC00522','!*!Summary:   Telecom Network Technician II is a full, working-level Analyst which requires complex level proficiency in the full range of activities (including interpreting drawings and completing systems installations, modifications, maintenance, troubleshooting, and repair). Duties include using a wide range of communication management technologies including interpreting specifications and communication requirements of new equipment. Incumbents will be required to provide knowledge transfer documentation and resources to provide a Telecom Network Tech I the tools needed to succeed in becoming pro-efficient in management of all systems.   Essential Duties/Responsibilities: Position requires strong interpersonal and communication skills to work effectively with multiple levels of clients, technicians, professionals, and management personnel including interaction with clients to research and resolved problems. Monitor and maintain routers, Cell relays, WiMAX  Radios, DIGI Security devices, Switches, Multiplexers, Microwave radios, and other SONET network nodes Reading, execution, and creation of comprehensive Engineering drawings and as-built. As well as reading and interpreting manufacturer’s manuals including schematics. Conduct network analysis and troubleshooting to isolate problems or improve network performance using network management tools:  CTC, HP NNMi, HP Na,HP Nps, DPS Net Mediators, Alcatel 1353 Network Management, Net smart, Open Way Control, Service Now and other tools as they become available to pro-actively troubleshoot and diagnose performance issues as well as outages Provides support, testing, and troubleshooting to technical client base. Effectively communications problem resolutions to clients, team members, and support groups.  Effectively perform scheduling and coordination of work activities, and dispatch field technicians, peers, carriers, and clients to complete installations and to resolve communications failures. Demonstrate of advance networking fundamentals including: OSI model, TCP/IP, and Sub netting. Knowledge of advance Network troubleshooting skills including ARP, ping, trace route. Demonstrate a working knowledge and experience of the following:  spanning tree, routing protocols (OSPF, EIGRP, and BGP) Provides configuration, troubleshooting of Cisco infrastructure including CISCO 3900 router(s), 6500 switches(s), 3600 switches(s) (OSN 15454(s), and ML-1000 RPR Modules. Provide working knowledge to operational and maintenance support by measuring signal to noise, signal-to-noise ratio, signal distortion, jitter, frequency levels, peak to average ratio, 300 to 3,000 frequency run, E&M signaling, bit error rate, loop back testing, smart jack testing, modem set up features, CSU testing, measuring and adjustment of decibel levels on circuits and microwave radios. Work in an After Hours ON CALL Rotation in sequence with all other members of the Network Control Team Work with external supports groups and clients to troubleshoot and coordinate repair of network issues Provides remote analysis and troubleshooting of fiber optic faults on the networks utilizing Cisco MPLS VPN environment and SONET Technologies. Perform detail analysis  of various auto-generated reports such as: the 50 Report, Missed Reads Report, GIS Diagnostic Tool, Tivoli, Syslog Server, RSSI, Report, and others to pro-actively assess the health of the Smart Grid and IG Networks as well as troubleshoot outages Create SAP Notifications for each and every issue worked and complete data input thoroughly Assign Notifications to appropriate support teams such as: Radio Dispatch, Electric Control, as needed Develop and maintain written SOP (Standard Operating Procedure) that specify how various job and work functions are performed Generate daily reports as needed or required','!*!Education:   Bachelor’s Degree preferred in Computer Science, Computer Engineering or Electrical Engineering from an accredited college or university.  In lieu of a degree, will consider a combination of education and related experience with Network Systems Management totaling four (4) years, where each year of applicable college = 1 year and each year of applicable work experience = 0.5 year.  Experience in lieu of education is in addition to the Experience requirements.    Experience: Minimum three (3) years of work experience that include network operational support, hands-on implementation and configuration of at least two (2) network devices such as:  routers, switches, wireless devices, multiplexers, microwave, radios, wireless devices, and UPS equipment. Cisco CCNA (Cisco Certified Network Associate) required. Extensive HP Open view NNMI & NA Application Administrative experience preferred (not operator experience). Needs to be able to create, customize, and further develop features within our NNMi and NA application.   Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs): Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely. Must possess strong team leadership skills. Ability to provide clear instructions and technical direction to clients, other technicians, and peers. Ability to organize and manage large volume of work as well as dealing with changing priorities. Basic knowledge of testing, computer based test equipment, and electronic problem solving techniques. Needs to be a team player, self-starter, self-motivated. Able to work alone and complete tasks with minimum supervision. Able to demonstrate strong writing skills. Able to use a laptop or personal computer and software programs such as Microsoft Word, Excel, Access, and PowerPoint. Able to acquire and maintain CISCO CCNA certification Able to perform general administrative duties including: data entry, expense reports, trouble ticket opening/update/closing, incident reports, and general project updates. Demonstrate strong decision making skills to accomplish tasks when given general direction. Understanding of microwave radios fundamentals and basic telecommunications technology. Able to apply troubleshooting techniques for electronic equipment and systems. Able to learn and use theories, principles, practices, methods, and techniques used in telecommunications and electronics engineering.  Able to demonstrate excellent communication skills to present results of work assignments to supervision and team members. Able to establish and maintain constructive and positive working relationships with internal clients and external customers Able to use communications skills (including active listening) and interpersonal skills to communicate clearly, effectively and persuasively.  Physical Requirements: Duties and responsibilities may result in occasional visits to various CenterPoint Energy facilities including Service Centers.  Moderate exposure to excessive noise, dust, dirt, electrical static, and temperature extremes. Must be physically able to sit or walk for extended periods of time. Able to hear oral communication either in person or on equipment such as telephone, Company Radio, or mobile phone in a clear manner. Able to reach, grasp, and move items. Able to operate a personal computer, either desktop or laptop, for extended periods. Position requires being on call and working after hours to respond to equipment/system failures, emergencies, and storm conditions, 7 days per week, 24 hours a day.      Working Conditions: Will report to AOC as a primary work location. May be required to report to ECDC. May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration effortsThis job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position.  Other duties and tasks may be assigned to this position at the Company’s discretion.   Must demonstrate respect for all individuals and adhere to the Company's values and business practices. Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.   CenterPoint Energy provides an essential public service which vitally affects the health, safety, comfort and general well-being of the people living in the area served by the Company. If any business unit activates an emergency operation plan, because of a threat to the continuation of service to our customers, employees may be called to fulfill an assignment. All employees, whether in their normal job or an emergency operation plan assignment, are essential to successful service restoration. CenterPoint Energy values the role each employee plays in serving the needs of our community.   All applicants must take a pre-employment drug test and obtain a negative result as a condition of employment.  In addition to a pre-employment test, employees performing job functions regulated by the Department of Transportation (i.e. safety-sensitive functions) are subject to random drug and/or alcohol testing. Other testing (post-accident, reasonable cause, return-to-duty, follow-up, or return-to-work) may be required in accordance with work-related conditions.   #LI-CH1 #LI-POST ','!*!This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.','Telecommunications','US-TX-Houston-Addicks Operation Center (AOC)','','TECHNOLOGY SYSTEMS CONTROL (50212433)','Full-time','Feb 14, 2018','Feb 28, 2018','9/80 schedule','9/80 schedule','Telecom Network Technician II

Company info

CenterPoint Energy
Website : http://www.centerpointenergy.com

Company Profile
Welcome to CenterPoint Energy. We're a company with more than 5 million metered customers and a long history of service. CenterPoint Energy is composed of an electric transmission and distribution utility serving the Houston metropolitan area, local natural gas distribution businesses in six states, a competitive natural gas sales and service business serving customers in the eastern half of the U.S., interstate pipeline operations with two natural gas pipelines in the mid-continent region, and a field services business with natural gas gathering operations, also in the mid-continent region. We're an established company with substantial assets that are managed by experienced people.

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