Job Details

Director Oracle Hospitality DevOps - Application Management Services AMS

Company name
Oracle Corporation

Columbia, MD, United States

Employment Type

Executive, Manager, It

Posted on
Jan 13,2020

Valid Through
Apr 27,2020

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Director, Oracle Hospitality DevOps - Application Management Services (AMS)','2000010T','No Visa Sponsorship is available for this position.','!*!Director

of Application Management Services (AMS), Oracle Hospitality Cloud


Columbia, MD; Burlington, MA; Naples, FL; Austin, TX highly preferred



are unable to provide visa sponsorship for this role at this time.  No candidates requiring visa sponsorship will

be considered.


Do you like thinking about how to make large scale deployments

that have a lot of moving parts more reliable?

Are you comfortable attempting a problem that has never been solved before?

Are you someone who thinks about how you can make things better?

Are you hands-on, driving for excellence and do you thrive with challenging

high-scale problems?

The Hospitality Cloud DevOps team is seeking an experienced cloud operations

leader to help drive strategy and operations for our Global Application

Management Services Team (Hotel SaaS Ops) as we continue our journey to cloud

native solutions by driving all of our Managed Hosting infrastructure to Oracle


As an AMS Director, you will lead a global team of Application Engineering

Managers and Resources to deliver and support Oracle Hospitality’s Cloud

Solution Portfolio. You will work closely with leadership peers in product

development, product cloud enablement, site reliability, support, consulting,

sales and cloud customer success to ensure exception customer experience for

Oracle Hospitality customers.

As the strategic leader of the team, you’ll seek out latest

technologies and practices to continuously improve Hospitality Services and

Operational Efficiencies. You will be responsible for the application

infrastructure and reliability of SaaS services. You will partner with our

development, cloud enablement, automation and site reliability leaders to push

the boundaries toward scalable, self-healing, autonomous platform solutions. We

are looking for someone who is passionate about:


Owning availability, reliability, and

performance for Hospitality SaaS services on Oracle Global Business Units Cloud

Services (GBUCS) and Oracle IaaS (OCI) platforms and operating models.Internal marketing and communications to share

activities, plans and achievements of the teamAbsolute commitment to maintaining current

compliance and patchingImproving process, quality and velocity of

change activity and deployments across the global cloud enterprisePartnering with leaders across product

development, cloud enablement, automation and site reliability on technical solutions

and continuous improvement for building and maintaining our platform and

automation frameworks to ensure maximum up-time and predictability while

preventing outages and service interruptions or degradationPartnering with leaders in Product Management,

Sales, Consulting, PMO, Support and Cloud Customer Success on service deliveryLeading, managing and developing a distributed

team of SaaS Engineers, employee enrichment for the team (work-life balance,

training, career development)Analyzing system & process failures and

developing rapid response processes to ensure such failures do not reoccur 

(root cause, CAPA)Predicting and providing notice of potential

system vulnerabilities for current and future solutions and implementations;

providing specific recommendations, guidance and action plans to execute

solutions for addressing such opportunities globallyIn partnership with Hospitality Cloud

Enablement Engineering Peer, oversee analyzing, building and maintaining all

automation tools and processes to ensure the highest standards of reliability

and robustnessFully understanding our customers’ service

needs and ensuring we meet those needsParticipating in escalation workflows

Preferred Qualifications

Able to develop and maintain strong

relationships with Oracle Stakeholders & Leadership Peers10 years of experience supporting large scale

distributed systems globally7 years technical operations leadership3 years post-mortem assessments and

correction action plansExperience planning, supporting, and executing

data center migrationsUnderstanding of Hospitality Product PortfolioExperience working cross-functionally with

internal customers and executives7 years of people management and team

leadership experience including headcount planning and developing strong and

motivated teamsExperience creating effective resource plans

that ensure a high level of performanceExperience developing repeatable processes and

metrics that maximum uptime, reliability, and predictabilityExperience managing complex deploymentsSuccessful track record for participation in

building and maintaining infrastructure including required monitoring, testing,

and toolingExperience with Agile and DevOps methodologiesEffective verbal, written communication and

interpersonal skills including interfacing with customers on a professional and

cooperative level if needed


Oracle is an Equal Employment Opportunity Employer. All qualified

applicants will receive consideration for employment without regard to race,

color, religion, sex, national origin, sexual orientation, gender identity,

disability and protected veterans status or any other characteristic protected

by law.

','!*!Work with a world class team to develop, implement, and support cutting edge Oracle technology. Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s). Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

','Information Technology','','US-MD,Maryland-Columbia','US-MA,Mass-Burlington, US-TX,Texas-Austin, United States, US-FL,Florida-Naples','','Regular Employee Hire','Oracle','Director, Oracle Hospitality DevOps - Application Management Services (AMS)

Company info

Oracle Corporation
Website :

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