Digital Strategy amp Experience Clinical Product Lead

Profile

Description

The Digital Strategy & Experience Clinical Product Lead provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for Humana's Clinical Care business segment. The Digital Strategy & Experience Clinical Product Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

Responsibilities

The Digital Strategy & Experience Clinical Product Lead leads digital experience strategy for our Clinical/Care digital portfolio by understanding consumer journeys, identifying issues and opportunities, and working with research, design, content, and product teams to develop solutions that meet customer needs.

Works closely with organizational leaders to provide digital thought leadership and consulting to optimize existing or develop new digital product capabilities based on tradeoffs among cost, speed, customer needs, strategy and business impact

Illustrates the organization's vision and plans that communicate the ongoing business case for continued investment in digital

Leads initiatives to analyze complex business problems and issues using data from internal and external sources

Interacts with leaders to keep abreast of objectives as well as peers to interpret information and improve cross-functional processes and programs

Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision

The successful candidate will be self-directed, highly-engaged, and able to navigate through ambiguity. The candidate must have demonstrated expertise in digital strategy development & execution to support multi-functional, cross collaborative efforts essential to improving digital member experience and supporting strategic goals. This will require being a consumer advocate who longs to understand their journey and takes responsibility to enhance their experience. This role advises executives to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks.

Required Qualifications

Bachelor's degree

5 years of digital strategy and/or product management experience delivering large complex programs (e.g., a portfolio of projects)

5 years of experience working closely with experience designers, engineers in custom product development, systems integration, and/or software development

Strong communication skills to support building and maintaining strong relationships with key business stakeholders

Demonstrated ability to develop a strategic vision and bridge that with the tactical delivery & drive consensus accordingly

Comfortable juggling multiple priorities and making recommendations/decisions with imperfect information

Ability to leverage data and formulate it to make decisions & drive actionable insights

Possess a blend of business and technical savvy that includes a big-picture vision and the drive to make the vision a reality

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Extremely proficient with MS PowerPoint (including working with MS Excel backup data for charts/tables) with a high level of skill creating new presentation templates and organizing complex information clearly and concisely

Experience working in fast-paced environment.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com