Job Details

IT Help Desk Manager

Company name
Lyons Magnus

Location
Fresno, CA

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Profile

Creativity, innovative thinking and the manufacturing of top-quality products have put Lyons Magnus in the forefront of the food industry. Lyons is involved in each phase of the food manufacturing process from the growing of the raw materials to the marketing of the finished products – and everything in between. Lyons produces more than 2,000 different items for the industrial ingredient and foodservice segments, designing products for some of the top restaurant chains in the country, as well as international accounts.

This huge undertaking could not be done without a diverse and talented staff. At Lyons, our people are the heart of our organization. Lyons is proud to cultivate a thriving work environment with employees who are not just satisfied and productive, but engaged in creating the future – the company’s and their own.

Lyons Magnus is seeking a IT Help Desk Manager for its Corporate Office.

Job Summary:

We are looking for an IT Help Desk Manager to join our team. This individual will be responsible for leading our technical support team to provide excellent customer service and resolve any technical issues, as well as working alongside our Network and Systems team.

Essential Duties and Responsibilities:

Maintain the help desk ticketing system and working alongside our Help Desk technicians ensuring issues are being addressed in a timely and accurate manner

Order and maintain IT hardware inventory (laptops, desktops, tablets, monitors, cell phones)

Oversee the creation, modification, and deletion of user accounts and Exchange mailboxes

Manage the deployment of Windows operating systems. This will include new system setups, re-imaging of existing systems, and migration of systems from Windows 7 to Windows 10

Patching and updating of existing desktop systems in a timely manner

Deploying Windows virtual machines and installing applicable software applications

Installing and configuring Networking equipment as necessary

Troubleshoot end user issues including but not limited to printers, computers, tablets, phones, switches, routers

Provide support both locally and over the phone to remote users

Analyze and evaluate situations accurately and adopt an effective course of action

Keep current with emerging technologies

Work in a fast paced manufacturing environment

Knowledge, Skills and Abilities:

Basic principles, theories and techniques of LAN and WAN design

Cisco IOS or similar CLI knowledge is a huge plus

Installation and operation of Windows operating systems and software applications

Installation, configuration, operation, maintenance, troubleshooting, diagnosis and repair of industry standard computer hardware and peripheral equipment

Knowledge of the following systems are not required but would be beneficial:

VMware vSphere client

Windows Server (2008, 2012, 2016)

Citrix XenApp / Microsoft RDP

Microsoft Exchange

Office 365

Windows Server Update Services (WSUS)

Microsoft Deployment Toolkit and Windows Deployment Services

Additional Information

Our compensation program is designed to attract, motivate, and retain the very best people. Lyons Magnus offers a comprehensive benefits plan that include: Health, Dental Insurance, Life Insurance, Long Term Disability, Sec. 125, 401(k) plan, and more. If you meet these requirements and are eager to join a dynamic company poised for further growth, please respond with your cover letter, and salary requirements.

To learn more about Lyons Magnus, LLC its products and core values, visit

www.lyonsmagnus.com


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Lyons Magnus is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

*This organization participates in E-Verify.

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Company info

Lyons Magnus
Website : http://www.lyonsmagnus.com

Company Profile
A leader in the foodservice industry. Lyons develops and markets quality products with innovative packaging to meet the needs of Foodservice, Ingredient and International customers. Here on our website you'll find product information and introductions of newly developed products and promotions. You'll also find great new menu and recipe ideas to keep up with the latest in food and beverage trends. Click on the healthcare category and you'll be linked to the Lyons ReadyCare site and browse through the extensive line of products and information available. Check back with us often for updates and new feature items!

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