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Job Details

Broadband Technician IVu002D Field Service

Company name
CSC Holdings LLC

Eureka, CA, United States

Employment Type


Posted on
Jan 10, 2022

Valid Through
Apr 25, 2022

Apply for this job


\u003Cdiv\u003E\u003Ch2\u003EOverview\u003C/h2\u003E\u003Cp\u003EAltice USA is a cutting\u002Dedge communications, media, and tech company. We connect people to what matters most to them\u003B texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We\u0027re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We\u0027re not the only ones who have seen it\u003B we\u0027ve recently been recognized by Forbes as one of America\u0027s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity \u0026amp\u003B inclusion program.\u003C/p\u003E\u003Ch2\u003EResponsibilities\u003C/h2\u003E\u003Cp\u003EThe Field Service Lead is a blended role that serves as administrative escalation point, team lead, and technician. Under minimal supervision, the Team Captain will provide effective guidance and support for all team members and will be the contact point for the supervisor to ensure smooth team operations and effective collaboration. The team Captain will monitor quality control and will work on non\u002Droutine and complex assignments that are varied in nature. This position will also perform advanced troubleshooting at time of installation and on scheduled service calls. Coaches and mentors other technical operations team members.\u003C/p\u003E\u003Cp\u003E\u002D Demonstrated evidence of completing all responsibilities outlined in BBT I through BBT III and will perform duties as necessary. ¿ Ability to perform complex residential and commercial installation and service.\u003C/p\u003E\u003Cp\u003E\u002D Installs, tests, and services complex services that could include home security, fire alarms, commercial data, GEPON, commercial phone, static IP and PRI\u003C/p\u003E\u003Cp\u003E\u002D Collaborate with colleagues from other departments to improve efficiency, overall service delivery, and other key performance indicators.\u003C/p\u003E\u003Cp\u003E\u002D Supports Supervisor with route assignments, research performance metrics identifying unfavorable trending suggesting action plans\u003C/p\u003E\u003Cp\u003E\u002D Motivate team members\u003C/p\u003E\u003Cp\u003E\u002D Identify training needs and provide coaching\u003C/p\u003E\u003Cp\u003E\u002D Provides training updates and reports to the supervisor, identifying possible knowledge gaps\u003C/p\u003E\u003Cp\u003E\u002D Recognize high performance, record accomplishments, and communicate to leadership ideas to reward employees\u003C/p\u003E\u003Cp\u003E\u002D Must be able to demonstrate positive leadership skills\u003C/p\u003E\u003Cp\u003E\u002D Must be flexible in taking on multiple and varied assignments\u003C/p\u003E\u003Cp\u003E\u002D Handling complaints\u003C/p\u003E\u003Ch2\u003E \u003C/h2\u003E\u003Ch2\u003EQualifications\u003C/h2\u003E\u003Cp\u003E\u002D High School Diploma or equivalent\u003C/p\u003E\u003Cp\u003E\u002D Appropriate valid driver\u0027s license and driving record within Company standards\u003C/p\u003E\u003Cp\u003E\u002D In\u002Ddepth knowledge of performance metrics\u003C/p\u003E\u003Cp\u003E\u002D Proficient with computer software specifically the Microsoft office software (Word, Excel, Powerpoint, Outlook)\u003C/p\u003E\u003Cp\u003E\u002D Excellent communication and leadership skills with the ability to speak in front of a group\u003C/p\u003E\u003Cp\u003E\u002D Demonstrated organizational and time\u002Dmanagement skills\u003C/p\u003E\u003Cp\u003E\u002D Proven track record of effective decision\u002Dmaking skills\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Experience\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u002D SCTE BPI certification preferred\u003C/p\u003E\u003Cp\u003E\u002D Home security installation experience preferred\u003C/p\u003E\u003Cp\u003E\u002D Proven work experience as a team leader preferred\u003C/p\u003E\u003Cp\u003E\u002D One year of BBT III level experience preferred\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EWorking Conditions\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u002D Work indoors in poorly ventilated areas such as attics during extreme heat\u003C/p\u003E\u003Cp\u003E\u002D Work performed near power lines and electricity\u003C/p\u003E\u003Cp\u003E\u002D Work, including travel, outdoors in adverse weather conditions day or night\u003C/p\u003E\u003Cp\u003E\u002D Exposure to dust, dirt, noise, insects, cleaning solutions\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EACTIVITY ANALYSIS (OF ESSENTIAL FUNCTIONS):\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EThe physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job:\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003ELifting/Carrying:\u003C/strong\u003E\u003C/p\u003E\u003Cli\u003E\u003Cstrong\u003ELadders:\u003C/strong\u003E Various types of ladders lifted frequently throughout the shift and may be carried over unlevel surfaces for up to 50 feet occasionally. Upon arrival at the jobsite, the technician must determine which ladder is needed to best access service. Ladders are lifted/removed from designated storage areas in/on vehicle and lifted for repositioning at jobsites. Vehicle ladder storage racks are at heights about 75\u0027.\u003C/li\u003E\u003Cp\u003E6\u002Dfoot A\u002DFrame Ladder: 20#\u003C/p\u003E\u003Cp\u003E14\u002Dfoot Ladder: 35#, maneuvered to/from ladder rack on Vehicle.\u003C/p\u003E\u003Cp\u003E18\u002Dfoot, 3\u002Dpiece Sectioned Ladder: 36# when assembled.\u003C/p\u003E\u003Cp\u003E28\u002Dfoot Extension Ladder (rated to 375#): 70#, maneuvered to/from ladder rack.\u003C/p\u003E\u003Cp\u003EMethod for carrying ladder will be dependent upon space available at the jobsite:\u003C/p\u003E\u003Cp\u003EShoulder carry (most common) \u002D Ladder lowered to rest horizontally on one shoulder, balanced with arm/hand on ladder.\u003C/p\u003E\u003Cp\u003EFront carry \u002D Ladder carried in the upright position in front of the body. Mostly used in more narrow spaces (between buildings) when ladder must be moved laterally.\u003C/p\u003E\u003Cp\u003ESuitcase carry \u002D Ladder carried horizontally at the side, using one or both hands.\u003C/p\u003E\u003Cli\u003E\u003Cstrong\u003ECable:\u003C/strong\u003E Spool of RG6 (single)\u002D 14 ¿\u0027 Diameter, weighs 42#: May also be placed on\u003C/li\u003E\u003Cp\u003EPortable caddy that weighs 8#, for a total carry weight of 50# occasionally.\u003C/p\u003E\u003Cp\u003ESpool of RG6 (double) \u002D 21 ¿\u0027 Diameter, weighs 75#\u003C/p\u003E\u003Cp\u003ESpool of RG11 \u002D 22\u0027 Diameter, weighs 85#\u003C/p\u003E\u003Cp\u003ESpools may be lifted from the ground, carried for up to 50 feet, and placed in vehicle on cable reel 12\u0027H off floor of Vehicle.\u003C/p\u003E\u003Cp\u003EBoxes of Cable: 19\u0027 x 19\u0027 x 11\u0027H (one handle @11\u0027), weighs 28#\u003C/p\u003E\u003Cp\u003E14\u0027 x 14\u0027 x 11\u0027H (one handle @11\u0027), weighs 31#\u003C/p\u003E\u003Cp\u003EMay be lifted from ground and in/out of cargo space of vehicle and carried for up to 50 feet. Spools and boxes may be carried up as many as four flights of stairs occasionally.\u003C/p\u003E\u003Cli\u003E\u003Cstrong\u003EEquipment Bag\u003C/strong\u003E, loaded with components (converters, DVR boxes, etc.): 18\u0027H x 14\u0027 W x 15\u0027 D, strap adjustable from 18\u0027 L to 34\u0027 L, maximum weight of 42# when fully loaded. Bag lifted from floor or from \u0060cage\u0027 and carried for up to 10 feet occasionally. Small dolly available to transport bag for longer distances (from depot to service vehicle).\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003ETackle box\u003C/strong\u003E with small equipment: 17\u0027 W x 16\u0027 D x 10\u0027H (small handle @10\u0027H), weighs 30#. May be lifted from the ground and from cargo space in Vehicle for repositioning and may be carried for up to 50 feet occasionally.\u003C/li\u003E\u003Cli\u003E\u003Cstrong\u003ETool bags/belts\u003C/strong\u003E: Tool belt with safety straps attached, weighs 10# and worn around waist.\u003C/li\u003E\u003Cp\u003ETool pouch containing small hand tools, weighs up to 9#.\u003C/p\u003E\u003Cp\u003ETrilithic meter weighs 6#.\u003C/p\u003E\u003Cp\u003ETechnician may ascend/descend ladder wearing all these tools, adding an additional 25 pounds to climbing activities.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EPushing/Pulling: \u003C/strong\u003E\u003C/p\u003E\u003Cstrong\u003ELadders:\u003C/strong\u003E40# of overhead vertical force required when raising/lowering the 28\u002Dfoot extension ladder from horizontal (on the ground) into a vertical position.\u003Cp\u003E32# of one\u002Darmed pull force (diagonal or horizontal plane of motion) when pulling ladder extension rope. Pull performed with one hand, as the other hand is used to stabilize ladder in an upright position.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EClimbing: \u003C/strong\u003E\u003C/p\u003E\u003Cstrong\u003ELadders:\u003C/strong\u003EStep heights of 12\u0027. May climb to highest allowable point of 28\u002Dfoot extension ladder multiple times per job (occasional overall per shift, but multiple repetitions of up to 6x performed within one service call). Ladder may be leaned against a building or may be secured to an overhead cable which increases sway of ladder during climb. Employee must not exceed the manufacturer\u0027s safety limitations for weight on the ladder, taking into consideration their body weight and additional weight of up to 30 pounds created from wearing PPE and tool belts/meters.\u003Cstrong\u003EStairs:\u003C/strong\u003EMay ascend/descend up to four flights of stairs (per city building codes, a structure four flights or less is not required to have an elevator). May carry as much as 50# while ascending stairs (cable and portable caddy), in additional to wearing tool belts and meters.\u003Cp\u003E\u003Cstrong\u003EGripping/Grasping: \u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EMust be able to use simple and firm grasps with both left and right hands continuously during the workday. Firm grasp required with activities such as cutting cable and crimping ends of cable to apply connectors. Simple, bilateral grasp required throughout the shift with activities such as using a punch tool and hammer (to install cable clips in masonry). Fine motor activities include applying tie wraps to cables, applying phone silk wire connectors, securing nuts and bolts, and holding/pinching other small items and tools.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAwkward Postures/Functional Mobility:\u003C/strong\u003E\u003C/p\u003EClimb in/out of service vehicle\u003B sit for up to one third of workday (sitting in vehicle\u003B sitting at computer terminal).Stand frequently throughout the workday.Walk frequently throughout the workday, occasionally on unlevel surfaces.Balance, stoop, bend, kneel, crouch, and crawl occasionally throughout the workday. Occasional continuous stooping, kneeling, or squatting (up to 10 minutes continuously, measured 3x at one jobsite). Awkward reaching and twisting observed when reaching around furniture or reaching around walls/corners and other architectural barriers to access cable. Work in cramped spaces that require assuming awkward positions. Work at heights frequently throughout the workday, assuming and maintaining heights of up to 25\u002Dfeet on ladders. Continuous use of the senses of sight, hearing and smell for safety throughout the workday. Continuous situational awareness and alertness when working on service near traffic lanes. Coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down frequently throughout the workday. Must reach in all directions (bend, stretch, twist, or reach with body, arms, and/or legs) frequently throughout the workday (i.e.: standing on ladder and reaching laterally, or rotating trunk to reach for tools). Keep hand and arm steady while moving or while holding an arm and hand in one position, occasionally. Use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without \u0027giving out\u0027 or fatiguing, frequently throughout the workday.Operate, maneuver, navigate, and/or drive vehicles or mechanized equipment, such as forklifts, passenger and commercial vehicles, or bucket lifts for up to a full workday.Must be able to use a ladder rated for a total of 375 lbs. including tools and equipment. Wear a variety of personal protective equipment, including, but not limited to safety shoes, glasses, gloves, hard hats, and safety vests for up to the full workday.\u003Cp\u003E\u003Cstrong\u003E\u003Cu\u003EWORK ENVIRONMENT/EXPOSURES:\u003C/u\u003E\u003C/strong\u003E\u003C/p\u003EFrequently works outdoors, withstanding a variety of conditions including exposure to extremes in hot and cold temperature, wet or humid conditions. Withstand occasional vibration. Withstand occasional odors or fumes.\u003Cp\u003E\u0060Occasional\u0027, \u0060Frequent\u0027 and \u0060Constant\u0027 designations as defined by the Department of Labor, \u003Cu\u003EDictionary of Occupational Titles:\u003C/u\u003E Occasional: 1\u002D33% of the workday\u003C/p\u003E\u003Cp\u003EFrequent: 34\u002D66% of the workday\u003C/p\u003E\u003Cp\u003EConstant: 67\u002D100% of the workday\u003C/p\u003E\u003Cstrong\u003EResponsibilities\u003C/strong\u003E\u003Ch2\u003EQualifications\u003C/h2\u003E\u003Cstrong\u003EQualifications\u003C/strong\u003E\u003Cp\u003EAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.\u003C/p\u003E\u003Cp\u003EAltice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA\u002Dcompliant background screening, human resource administration and compliance with federal, state and local law.\u003C/p\u003ERequirements of this position include demonstration of either full vaccination status against COVID\u002D19 or company\u002Dprovided weekly COVID\u002D19 testing.\u003C/div\u003E,

Company info

CSC Holdings LLC
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