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Temporary Support Specialist II
Experience
2-3 yrs required
Location
New York City, NY, United States
Posted on
Nov 09, 2022
Profile
Temporary Support Specialist II
Duties: Be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the technology architecture. Provide support to attorneys, staff, and business partners in the New York office on all Firm computer systems via telephone, email, and desk-side assistance. As a member of this team will multi-task while generating creative and time-sensitive solutions to problems. Assess appropriate priority, take personal ownership, and provide timely results to all customers. Document incident details, and forward issues needing the support of other teams as appropriate. Solve issues by utilizing excellent customer service, personal knowledge and resources, problem-solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.
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