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Job Details

Bilingual Contact Center Representative - full-time

Company name
Kelsey-Seybold Clinic

Experience
1 yrs required

Location
Houston, TX, United States

Employment Type
Full-Time

Industry
Customer Service, Call Center

Posted on
Sep 30,2019

Apply for this job






Profile

Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multi-specialty clinic with 21 locations and is comprised of more than 400 physicians providing primary and specialty care in a collaborative manner.

With more than 40 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.

Full-time Pearland location

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem-solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

This position requires full-time training 8:00 AM - 4:30 PM and pre-assessment test.

Qualifications include:

  • High school diploma
  • 1 year experience in a high volume contact center or 1 year of customer service experience
  • Excellent customer service skills and telephone etiquette
  • Critical thinking skills
  • Ability to fluently speak, write and understand both the English and Spanish languages

Preferences: 

  • 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
  • Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

Consider Kelsey-Seybold Clinic

  • Comprehensive Benefits
  • Competitive Salary
  • Free Parking

If you want a satisfying career and a rich, rewarding personal life, don't choose between them.

Achieve them both at Kelsey-Seybold Clinic.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status.

 

Company info

Kelsey-Seybold Clinic

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