Job Details

Client amp Community Relations Director IC

Company name
The PNC Financial Services Group

Jacksonville, FL

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Client & Community Relations Director (IC)





Auto req ID:


HR Job Code:

101848 Client & Community Rel Dir(IC)

Job Profile:

Enhances PNC's involvement in community relations by understanding the market's growth strategy and bringing it to life by developing, facilitating and implementing key initiatives, events and projects. Oversees the market's sponsorships, investments and events, administers philanthropy and grant making and directs internal and external communications. Requires strong communication and close partnership with the regional president, line of business leaders, employees, corporate sponsors and community leaders. Fosters relationships with various communities, non-profit organizations and diverse populations to advance PNC's position in the market.

Directs all aspects of client and community relations activities, which may include event production, sponsorship activation, grant-making, employee engagement and contract negotiations.

Takes an active role in representing PNC in the community through board memberships, speaking engagements and managing community partner relationships; serves as a spokesperson for the regional president.

Engages with cross-functional PNC teams and provides recommendations for market investments. Evaluates effectiveness of market initiatives based on local trends.

Leads cross functional teams and determines internal and external resources.

Manages market level budget.

Position City:

FL - Jacksonville

Position Title:

Client & Community Relations Director (IC)

Line of Business:

Regional Presidents

Building Location:

FL011 - Collier Building

Job Type:


Total Hours Per Week:


Job Status:

Full Time



EEO Statement:

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law


FL - Jacksonville

Required Education and Experience:

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Specific Competencies:

Business Markets - Extensive Experience

Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations.

Budgeting - Extensive Experience

Knowledge of, and ability to apply, policies and practices for planning and administering a budget.

Effectiveness Measurement - Extensive Experience

Ability to measure the quality and quantity of work effort for the purpose of improvement.

Effective Communications - Subject Matter Expertise

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking - Working Experience

Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Project Management - Extensive Experience

Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Event Management - Subject Matter Expertise

Knowledge of event management processes and activities; ability to plan, organize and execute events and to coordinate resources before, during and after an event.

Community Management - Subject Matter Expertise

Knowledge of, and ability to develop and use, strategies for building brand loyalty by promoting the flow of information, strengthening relationships, and encouraging productive collaboration among online community members.

Core Competencies:

Manages Risk - Working Experience

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Extensive Experience

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Position Overview:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Client and Community Relations Director within PNC's Regional President's organization, you will be based in Jacksonville, FL.

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Company info

The PNC Financial Services Group
Website :

Company Profile
PNC offers a wide range of services for all our customers, from individuals and small businesses, to corporations and government entities. No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary for financial success. Retail Banking We provide deposit, lending, cash management and investment services to more than 6 million consumer and small business customers across 19 states and the District of Columbia. Customers can bank whenever and wherever they want via more than 2,600 branches, online and mobile services along with 9,000 ATM machines, many of which can be used to make deposits and cash checks. The award-winning Virtual Wallet® helps to save and spend smarter, and avoid unnecessary fees. Cash Flow InsightSM is an online resource for small businesses to track and manage cash flow.

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