Job Details

Edge Sales Director

Company name
Humana Inc.

Location
Montpelier, VT, United States

Employment Type
Full-Time

Industry
Executive, Manager, Sales, Finance

Posted on
Sep 13,2019

Valid Through
Dec 27,2019

Profile

Description

At ‘Humana – Edge’ we are on a mission to improve health outcomes for our seniors and helping them lead a fulfilling life. The Edge is an initiative designed to improve the experiences and outcomes of Humana members. To do this, we’ve built a team of diverse leaders from across industry giants in tech, marketing, product, medicine, and healthcare as well as successful entrepreneurs who have founded and sold breakthrough companies. Together, we are excited to shape the healthcare landscape in concert with our member community.Against that backdrop, we are looking for a visionary leader who can help our organization embrace digital trends to improve the sales process for both clients and agents. To accomplish this, the Edge Sales Director will define the end-to-end omni-channel sales strategy for the Edge markets and will be accountable for field execution and achievement of our sales goals and targets. The Director’s responsibilities require an in-depth understanding of how organization capabilities interrelate across the sales organization. This leader will be accountable for building and executing strategic plans to enable growth and will be the sales subject matter expert for the entire Edge organization, with knowledge of internal, external, telephonic, and direct-to-consumer sales channels. He/she will also be accountable for sales budgeting and analytical processes.This position can be based anywhere within the Eastern Time Zone, including a work-at-home arrangement. Significant travel will be required during pre-AEP and AEP periods.

Responsibilities

Key Responsibilities

Develop a comprehensive end-to-end sales strategy encompassing telephonic, agent-based, and direct to consumer (DTC) channels.

Work closely with product, technology, and marketing teams to ensure members’ and agents’ needs are articulated and addressed for current and future-state goals.

Develop a robust agent experience model, from pre-AEP through post-enrollment servicing, incorporating elements across Humana to create a seamless experience across plans and be accountable for execution

Develop a training program for MarketPoint sales team members for Edge products.

Work collaboratively with Humana’s current sales organization, coordinating with field, operations, marketing, and technology teams.

Analyze and understand sales trends across channels and coordinate with key internal stakeholders on appropriate activities in response to those trends.

Provide data driven expertise and management reporting to improve sales performance and increase market share while identifying key areas of improvement through trend and utilization analysis.

Manage sales metrics, budgets, analytics and overall growth and take the lead in all Edge sales-oriented activities, including: 1) Make key decisions related to intradepartmental coordination; 2) Develop and implement strategic plans; 3) Achieve targeted business outcomes; and 4) Support operational procedures and processes

Key Candidate Qualifications

The ideal candidate will have a strong vision for how seniors and brokers will engage in the plan selection process of the future and the operational know-how to bring that vision to life. This person must have a passion for sales and an innovative vision based on deep, relevant experience. He/she must be comfortable with fast-paced, innovative teams and a flexible work style focused on collaboration, creating buy-in, and fostering team-based approaches while managing and building positive relationships.

In addition, the following professional qualification and personal attributes are sought:

Bachelor's Degree in Business, Finance or a related field is required; MBA or similar degree is a plus

Extensive and progressive sales and account management experience in the health solutions industry, particularly involving a diverse product portfolio

Strong experience in developing and executing sales strategies

Excellent relationship management skills

Broad experience in multi-channel sales including in-home, telephonic, brokers, online, and digital

A record of success in developing innovative approaches to achieve market growth

Ability to easily toggle between highly strategic and highly tactical/hands-on activities

Proven experience successfully building a sales distribution model

Exceptional influencing and communications skills, including the ability to effectively engage stakeholders at all organizational levels, and to skillfully convey technical subject matter to non-technical audiences

Experience working across a full product offering and familiar with Medicare sales compliance requirements

Ability to manage multiple competing priorities in a large geographical territory

Demonstrated management and leadership experience in matrixed environments

Experience with sales analytics and budgeting processes

Valid health insurance license with expectation to obtain license in South Carolina as part of role

Medicare Advantage sales experience

Experience in a start-up business

Familiarity with emerging sales technology trends

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

Company info

Humana Inc.
Website : http://www.humana.com

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