Office Coordinator','1705391','!*!About WellCare: WellCare Health Plans, Inc. is a Fortune 500 company traded on the New York Stock Exchange (symbol: WCG). It provides managed care services targeted to government-sponsored health care programs, including Medicaid, Medicare, Prescription Drug Plans and the Health Insurance Marketplace. Headquartered in Tampa, Fla., WellCare offers a variety of health plans for families, children, and the aged, blind and disabled. The company serves approximately 4 million members and employs approximately 6,500 people nationwide as of Sept. 30, 2014. For more information about WellCare, please visit our website at www.wellcare.com or view our videos at https://www.youtube.com/user/WellCareHealthPlan.EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.','!*!Provides general office, project-related and administrative support for a designated field office location(s). Performs a wide variety of administrative tasks requiring initiative, strong attention to detail and working knowledge of the organization and programs. Work entails confidential and sensitive issues requiring a high degree of discretion.
Reports to: Manager, Marketing and Office Coordination
Location: Chicago, IL
Dept: OperationsEssential Functions:
Serves as office administrator for field office, providing administrative oversight and coordination for field staff.
Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
Performs clericals support, maintains phone log, prepares routine and special reports, schedules and coordinates meetings, arranges travel, operates and maintains general office equipment, screens and directs incoming calls, greets visitors, maintains confidential files and maintains management's calendars.
Identifies opportunities to improve department results, communications and operating efficiencies.
Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
Participates in cross-functional departmental planning sessions.
Performs other duties and special projects as assigned Additional Responsibilities:
Responds to member, provider and other inquiries on-site for walk-in requests while meeting all corporate guidelines and performance standards.
Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
Supports field office member, provider and staff events, coordinates materials and invitations, and plans and orders food where necessary.
Occasional work during non-business hours and weekends is required.
Works closely with the Medicaid and Medicare MOS to understand the opportunities to maximize the use of the center and to operate the facility effectively, i.e. ensure the space configuration is appropriate for the use, conference rooms are booked accurately, cleaning is done timely and properly, restrooms are accessible, clean and stocked. ','!*!Candidate Education:
Required A High School or GED
Preferred An Associate's Degree in a related field Candidate Experience:
Required 3 years of experience in general office administration and support
Required Other Strong written and verbal communication skills and an ability to work with people from diverse backgrounds Candidate Skills:
Intermediate Demonstrated interpersonal/verbal communication skills
Beginner Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate Demonstrated ability to deal with confidential information
Intermediate Demonstrated customer service skills
Intermediate Ability to work as part of a team
Intermediate Demonstrated time management and priority setting skills
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Ability to effectively present information and respond to questions from peers and management
Intermediate Ability to effectively present information and respond to questions from families, members, and providers
Intermediate Demonstrated written communication skills
Intermediate Other Ability to remain calm under pressure Licenses and Certifications:A license in one of the following is required:
Required Intermediate Microsoft Outlook
Required Intermediate Microsoft Word
Required Intermediate Microsoft Excel
Required Intermediate Microsoft PowerPoint
Preferred Intermediate Microsoft Project
Preferred Intermediate Microsoft Access Languages:
','US-IL-Chicago','29 North Wacker Dr','Suite 300','Chicago','60606','','No','No','No','Office Coordinator'
Website : http://www.wellcare.com
WellCare Health Plans, Inc. focuses exclusively on providing government-sponsored managed care services, primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, to families, children, seniors and individuals with complex medical needs. The company served approximately 3.8 million members nationwide as of Sept. 30, 2015. For more information about WellCare, please review our website and view the company’s videos. WellCare has developed a full complement of expertise in three major areas of government-sponsored health care…. Medicaid, Medicare Advantage and Medicare Prescription Drug Plans. Leveraging our expertise for our members' benefit is a key part of the value we bring to our members. WellCare focuses on those members who are dually eligible for both Medicaid and Medicare. This is an area of specialization that many other health plans simply do not have. We are committed to continually improving the quality of care and service that we provide to our members. We help our members access the right care at the right time in the appropriate setting. For some members, this includes the use of coordinated care teams and community partnerships. And we’re focused on government customers and use a disciplined approach to ensure a competitive cost structure.