Job Details

Quality Control Coordinator

Company name
Tesla Motors

Las Vegas, NV

Apply for this job

16 hit(s)  


Job Description

The Quality Control Coordinator will be responsible for auditing calls and work of customer service team members. This includes screening recorded or live calls and spot checking work to ensure quality, excellent customer service and adherence to our policies and procedures. This person will understand all key responsibilities of each role and track an employee’s performance on a score card. This information will be shared with the respective team leads and managers and will provide feedback to assist in the creation of performance improvement goals and the development or revision of the training program.

You will learn concepts, practices and procedures within the solar industry, our contact centers and processing department. We empowered you to reinforce an environment that exceeds customers’ expectations and inspire employees.


Observe and score live and recorded calls or spot checking work to ensure compliance with quality standards and procedures

Identify opportunities for training resulting from monitoring and work with management on recommendations and development of skill enhancement programs

Conduct quality assurance calibration sessions with supervisors and managers to ensure consistency in agent evaluations

Share insight in relation to quality standards and improvements

Escalate patterns or serious performance issues to management

Assist in development, documentation and maintenance of Service Level Objectives


Bachelor’s degree preferred or 2 years of customer service experience in a call center environment

Evidence of exceptional performance

Excellent verbal and written communication skills

Ability to multi-task and manage time effectively in fast paced call center environment

Strong attention to detail including accurate spelling, proper grammar and appropriate abbreviations

Desire to bring people to their full potential

Ability to follow process and provide input when process should be updated for current business environment or goals

Excellent customer service and communication skills

Company info

Tesla Motors
Website :

Company Profile
Tesla Motors, Inc. and its affiliates ("Tesla") respect your concerns about privacy. This Privacy Policy explains Tesla’s policies and procedures regarding personal and other information about our customers. Tesla intends to provide you with a level of comfort and confidence in how we collect, use, disclose, and safeguard personal and other information that we collect or that you provide to Tesla. This Privacy Policy also explains how you can contact us if you have any questions or concerns. This Privacy Policy describes our practices in connection with information that we collect through our websites, software applications, social media pages, e-mail messages, and your purchase or use of your Tesla vehicle, or personal information that you otherwise provide to Tesla. By providing personal information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

Similar Jobs:
Quality Improvement Coordinator II (RN preferred/Office position)(Job Number: 1082226)Description Position Purpose: Conduct review of delegated entities for compliance with quality, service performance and utilization, credential...
HEDIS Coordinator (Project Management & Data Analytics skills strongly preferred)(Job Number: 1082869)Description Position Purpose: Perform duties to ensure HEDIS data accuracy and reporting, including investigation, auditing, an...
Quality Improvement Coordinator II (RN preferred/Office position)','1082226','!*!Position Purpose: Conduct review of delegated entities for compliance with quality, service performance and utilization, credentialing reviews and m...
I was facing the seven-year itch at my previous workplace. Thanks to EmploymentCrossing, I'm committed to a fantastic sales job in downtown Manhattan.
Joseph L - New York, NY
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 EmploymentCrossing - All rights reserved. 21