Job Details

Spanish/English Bilingual Customer Service Specialist I

Company name
General Dynamics Information Technology

Birmingham, AL, United States

Employment Type

Bilingual, Customer Service

Posted on
Oct 27, 2022

Valid Through
Feb 09, 2023

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Job Information

General Dynamics Information Technology

Spanish/English Bilingual Customer Service Specialist I




Type of Requisition:


Clearance Level Must Be Able to Obtain:


Public Trust/Other Required:


Job Family:

Customer Service

Spanish/English Bilingual Customer Service Representatives (CSR) provide customer service to the provider communities, research, and resolve provider inquiries, perform duties and responsibilities in a professional manner and meet timeliness and accuracy regulations.

Essential duties and responsibilities:

Contribute positively to a work environment that is flexible, adaptable, and team-based

Provide, receive, and seek feedback in a positive manner to encourage team building

Participate in the development and attainment of team and operational goals.

Perform special projects and assignments as needed

Acquire, demonstrate, and apply effective leadership skills

Maintain quality expectations as outlined by management

Monitor and report workloads on a daily/weekly/monthly basis

Prioritize workloads to ensure timeliness/quality standards are met

Respond to incoming inquiries, telephone and/or written, from providers

Research and resolve inquiries in a professional, timely, and accurate manner

Document all inquiry activities in the appropriate reporting system

​Knowledgeable in all major NPI and GDIT operating systems

Identify processing deficiencies and initiate corrective actions

Suggest ways to improve work processes

Be prompt, present, and actively participate in required meetings and training

Complete assessments in a timely manner and to meet/exceed standards as outlined by management

Seek learning opportunities

Education and experience:

High school diploma or GED

Minimum six (6) months customer service experience preferred

Language ability:

Bilingual (English and Spanish is a must)

Excellent communication skills: verbal and written

Comprehensive reading and interpretive skills

Maintain professional telephone etiquette in a variety of call situations

Mathematical ability

Basic mathematical skills preferred

Reasoning ability:

Research, analytical and problem solving skills

Ability to organize and prioritize workload

Computer skills:

Basic PC skills

Keyboard skills (typing, 10-key, alpha/numeric)

Proficient in Microsoft Office: Word, Excel, PowerPoint, etc.

Preferred qualifications:

Working knowledge of NPI regulations

Working knowledge of processing systems

Understanding of basic customer regulations

Ability to work both independently as well as in a team environment

Ability to assess workload, meet deadlines, and adjust as needed.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position the employee is occasionally required to reach with hands and arms; frequently required to talk or hear; and regularly required to sit and use hands. The employee may occasionally be required to lift up to 10 pounds.

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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