Job Details

Account Management Consultant

Company name
Metropolitan Life Insurance Company - MetLife

Location
Wayne, PA, United States

Employment Type
Full-Time

Industry
Account Management, Customer Service

Posted on
Jun 11,2019

Valid Through
Sep 24,2019

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Profile

Date Posted:

Jun 11, 2019

Location:

Wayne, PA, US, 19087

Company:

MetLife

Job Location: United States: Wayne: Pennsylvania

Role Value Proposition:

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries Service our customers in operations and global customer call centers where we deliver global support services, including global real estate, global corporate security, and global innovation. The Account Management Consultant will provide cross-market support functions across both regional and local markets in a field office while supporting senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.

Key Responsibilities:

Acts as team lead by managing service escalations for a multi-million dollar book of business. Runs team huddles and collaborates with dedicated internal partners as part of a natural work team to ensure excellent customer and broker service. Works with internal partners to resolve escalated issues, request needed plan performance reporting and develops marketing plans and presentation materials.

Organizes and attends various client and broker facing meetings either in person, virtually or via the phone. Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both. Actively participates in the implementation process to insure a smooth onboarding process.

Ensures proper licensing, appointment and commission paperwork is in good order for writing agents.

Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to customer benefit plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)

Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training.

Essential Business Experience and Technical Skills:

Required:

High School Diploma.

5 years of customer service experience.

Proficient in MS Office, particularly Excel and PowerPoint.

Excellent presentation skills and oral and written communication skills.

Exceptional organizational and communication skills.

Ability to work independently.

Ability to obtain Life and Health License

Preferred:

Bachelor’s Degree

Current Life and Health License

Ability to recognize opportunities to recommend new product offerings.

Strong customer satisfaction focus.

Travel

Up to 25%

“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 109287 

Nearest Major Market:

Philadelphia

Company info

Metropolitan Life Insurance Company - MetLife
Website : https://www.metlife.com

Company Profile
MetLife, Inc., through its subsidiaries, provides insurance, annuities, and employee benefit programs in the United States, Japan, Latin America, Asia, Europe, and the Middle East. It operates in six segments: Retail; Group, Voluntary & Worksite Benefits; Corporate Benefit Funding; Latin America; Asia; and Europe, the Middle East and Africa. The company provides variable, universal, term, and whole life products; individual disability income products; personal lines property and casualty insurance, including private passenger automobile, homeowners, and personal excess liability insurance; and variable and fixed annuities for asset accumulation and distribution needs, as well as mutual funds and other securities products. It also offers group insurance products, such as variable, universal, and term life products; dental, group short- and long-term disability, and accidental death and dismemberment coverages; and voluntary and worksite products consisting of personal lines property and casualty insurance, as well as LTC, prepaid legal plans, and critical illness products. In addition, the company provides annuity and investment products comprising guaranteed interest products and other stable value products, income annuities, and separate account contracts for the investment management of defined benefit and defined contribution plan assets; and structured settlements and products to fund postretirement benefits and company-, bank- or trust-owned life insurance, as well as health insurance, group medical, credit insurance, endowment, retirement, and savings products. It serves individuals and corporations, as well as other institutions and their employees. The company sells its products through sales forces, third-party organizations, independent agents, and property and casualty specialists, as well as through career agency, bancassurance, direct marketing, brokerage, and e-commerce channels. MetLife, Inc. was founded in 1863 and is based in New York, New York.

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