Job Details

Help Desk Technician - TS/SCI required

Company name
General Dynamics Information Technology

Location
Fort Belvoir, VA, United States

Employment Type
Full-Time

Industry
Help Desk, Bluecollar

Posted on
Sep 15, 2022

Valid Through
Dec 29, 2022

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Profile

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Job Family: Help Desk

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS 3 Service Desk Specialist (Help Desk Technician IV):

Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

Provides polite and friendly customer service

Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

Documents incident status and solutions in incident database tools.

Possesses current working knowledge of computers, printers, laptops, and common windows applications

Works through various types Tier II issues with telephone assist

Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

Possesses comprehensive knowledge of desktop operating systems and applications

Desirable Skills / Experience:

Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.

Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).

Certification(s):

IAT II 8570 Baseline Certification -Sec CE or equivalent

Computing Env:MTA 98-349, Windows Operating System Fundamentals

Please note that certifications are subject to change based on contractual requirements

Security Clearance :

TS/SCI required

Additional:

Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract

Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activities

Travel may be required in support of customer's mission requirements

Works hours - 8x5 Monday-Friday Between the hours of 0600-1800

Education Required:

High School diploma/GED with 8-years of related experience, or Associates degree with 6-years of experience, or Bachelor's degree with 4-years of experience

#GDITINSCOM

#I2TS3

#GDITCAREERS

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Company info

General Dynamics Information Technology
Website : https://gdit.com/

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