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Job Details

Instructor Manager

Company name
General Assembly

Austin, TX, United States

Employment Type

Posted on
Nov 18, 2020

Valid Through
Mar 03, 2021

Apply for this job


Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

We are seeking an

Instructor Manager.

This person will be responsible for our part-time instructors and courses with a focus on hiring, training, coaching, and day-to-day management. The Instructor Manager is a crucial role - this person is responsible for managing and coaching our best-in-class practitioners from a variety of fields including data science, software development and design. Proper onboarding and training of instructors is crucial. Most importantly, the instructor manager must always remember that our instructors are changing lives in the classroom each day: this is both an exciting and difficult challenge. Thus, being an empathetic leader is key to the success of this role.


Oversee courses (10-12 at any given time) including instructional quality, student orientation, student experience, and successful completion

Managing part-time course instructors including hiring, onboarding, training, and coaching

Conduct regular evaluations of instructional quality for each part-time course

Facilitate successful completion of all online and in-person instructor training for new instructors

Manage professional behavior, retention and ongoing professional development and growth of each instructional positions

Be the second line of defense for

student learning

issues; be responsible for mediating conflict and defusing challenging situations in a positive, empathetic and professional manner

Work with instructors to strategize solutions for students who have unique learning needs, including the creation of student support plans or IEPs.

Monitor and manage course quality and progress by regularly reviewing exit tickets and student surveys; formulate action plans based on data

Participate in globals meetings with instructional counterparts across markets

Skills and Qualifications:

Proficient in instructional best practices such as lesson planning, differentiation, assessments, student data analysis, and the creation of strong classroom climates

A former educator ideally with 2 years of in higher ed (adult learning) or K-12 (experience in school leadership is a plus), and can relate to instructors as a practitioner

Able to confidently give constructive, positive feedback to people of diverse professional and personal backgrounds.

Highly organized and able to help manage observation, videos, and other performance documentation.

A “growth mindset” attitude towards teaching as a craft

High emotional intelligence; an ability to empathize with others

Prior experience managing multiple people or teams

Familiarity with or subject matter expertise in one or more of the disciplines we teach

Key Competencies:

Developing direct reports and others

Managing and measuring work

Motivating others

Command skills


Company info

General Assembly
Website :

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