Senior Culture and Engagement Professional-3

Profile

Description

The mission of the Group, Military & Specialty Segment (GMS) Culture Team is to build segment-wide programs/plans as close to the associates as possible; encompassing all aspects of culture including: engagement; well-being; inclusion & diversity; associate development. The Senior Culture and Engagement Professional manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with the company's culture and values. The Senior Culture and Engagement Professional work assignments involve moderately complex to complex issues where the analysis of situations and data requires an in-depth evaluation of variable factors.

Responsibilities

The mission of the Group, Military & Specialty Segment (GMS) Culture Team is to build segment-wide programs/plans as close to the associates as possible; encompassing all aspects of culture including: engagement; well-being; inclusion & diversity; associate development. The Senior Culture and Engagement Professional manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with the company's culture and values. The Senior Culture and Engagement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities Include:

Develop plans and strategy that enhance associate well-being, engagement, inclusion & diversity and all other aspects of culture

Understand Group, Military & Specialty Segment's business priorities and how culture supports these priorities

Collaborate with GMS Culture Leads, Enterprise Learning and HR partners to tailor programs for aligned business area

Identify the best channels to reach target audiences and adapt content across channels

Be conscientious of communication channels, frequency and preferences. Create and influence plans that enable the most effective communication methods

Create tracking mechanism that inventories and measures impact of communication efforts

Collaborate with senior leaders across the segment (in each of the five organizations), to decide best and appropriate communication plans and collateral for culture communications

Partner with segment communications to tailor messaging to all segment associates; making deliberate connections with culture specific communications and create content accordingly

Leverage stakeholder feedback/knowledge to influence strategy and initiative development as well as execution

Create tailored content in various delivery vehicles (emails, PowerPoint decks, Buzz, SharePoint)

Lead planning and resource development; leverage culture and well-being champions/leads/advocates

Connect with aligned segment leaders to assess needs, create tailored solutions and identify priorities

Produce and publish monthly culture metrics report with a continuous improvement lens

Interpret culture data and make actionable recommendations

Conduct, facilitate and organize culture opportunities for associates

Measure impact of initiatives to align with scorecard outcomes

Provide support in other culture areas as needed

Key Outcomes Include :

2021 Associate Experience Survey results indicate segment is at or above 90% Favorability for Engagement Index

Segment well-being snapshot improves 5% year over year (7% stretch)

Improve Inclusion & Diversity at the segment level

Grow associate talent

Required Qualifications

Bachelor's degree

3 or more years of Culture work

5 or more years of Project Management / Program Management Mindset and Approach

Demonstrated people leadership and collaboration experience required

Passion for elevating the associate experience across the segment

Superior attention to detail, highly organized, ability to meet tight deadlines, and manage multiple priorities

Ability to lead and work through ambiguity

Ability to thrive in a matrixed environment

Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large groups

Strong critical thinking and problem solving skills with the ability to proactively identify and mitigate issues

Seeks integration opportunities

Proven ability to assess needs and tailor effective solutions

Ability to build relationships, and gain the confidence of key stakeholders and team members

Demonstrated ability to connect the dots end-to-end and focus on simplifying processes and experiences

Must be passionate about contributing to an organization focused on continuously improving associate and consumer experiences

Proficiency in Microsoft Office Word, SharePoint, Excel and especially PowerPoint as well as Adobe

Be willing to travel approximately 20% of the time

Preferred Qualifications

Master's Degree in Business Administration or a related field

Experience leading and managing teams

Background or familiarity with operations

Experience building in the Learning Center

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com