Position Summary: The Airport Operations Seasonal Crew provides award winning customer service to Customers in the airport. The Seasonal Crew works, due to operational needs, on a temporary basis (maximum seven (7) months). The Crewmember checks-in and verifies Customers\u2019 personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.\u202f Essential Functions: Provide exceptional customer service Conduct check-in process for Customers via computer Verify Customers\u2019 personal identification\u00a0 Tag, lift, and handle Customer luggage Announce flight arrivals, departures, and pre-boarding information via the public address system Communicate with our Customers to keep them constantly informed Offer ancillary products to our Customers such as \u201ceven more speed\u201d and \u201ceven more space\u201d Coordinate various duties with coworkers and other departments to ensure proper handling of Customers\u00a0 Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor Operation of airport equipment, e.g. customer enplaning\/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc. Assist Customers with special needs, e.g. Customers who need assistance in boarding\u00a0 Crewmembers will be required to perform and\/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.) Ensure and maintain a safe environment and operation Other duties as assigned\u00a0 Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma At least eighteen (18) years old One (1) year customer service, volunteer experience or sales experience\u00a0 Strong interpersonal and listening skills\u00a0 Successfully complete a customer service assessment Complete fluency in written and spoken English Must be able to adhere to JetBlue Uniform Policy Manual Standards\u202f Able to travel and\/or work variable hours, flexible shifts, including holidays and weekends Experience using a mouse, computer, keyboard and basic word processing, email and office applications Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Experience performing under pressure and within fixed time constraints Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways\u2019 insurance standards Depending on location, may need to acquire and maintain a United States Customs Clearance Legally eligible to work in the country in which the position is located Pass a ten (10) year background check and pre-employment drug test Preferred Experience and Qualifications Two (2) years customer service, volunteer experience or sales experience\u00a0 Knowledge of customer service principles and practices strongly\u00a0 Experience working with various forms of payment (cash, credit cards, travelers checks, etc.) Previous airline experience\u00a0 Bilingual skills Crewmember Expectations:\u00a0 Regular attendance and punctuality\u00a0 Ability to work flexible hours including holidays\/ weekends\/ and overnight shifts Able to make occasional trips to other locations for training or temporary assignment Well groomed and able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun Promote JetBlue\u2019s #1 value of safety as a Safety Ambassador, supporting JetBlue\u2019s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue\u2019s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))\u00a0 Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls\u00a0 Upholding JetBlue\u2019s safety performance metric goals and understanding how they relate to their duties and responsibilities\u00a0 Equipment: Computer and other office equipment Public Address System Jet bridge and\/or air stairs (Customer enplaning\/deplaning equipment) Handheld radios Free-standing computer kiosks used to identify and process Customer reservations Light Emitting Diode (LED) screens and signs Work Environment: Airport environment Subject to weather and elevated noise levels within airports Ability to stand for an extended period of time Physical Effort: Moderate physical activity required by handling objects up to fifty (50) pounds frequently and\/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change. JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. Unfortunately, there are times when things do not go as planned. If you're inconvenienced as a result, we think it is important that you know exactly what you can expect from us. That's why we created our Customer Bill of Rights. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers.