Job Details

Customer Service Specialist

Company name
Public Storage, Inc.

Glendale, CA

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Excellent Customer Service

  • Provide customers with the highest levels of service and professionalism ensuring customer satisfaction without compromising on Public Storage integrity

  • Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision making skills

Day-to Day Business

  • Answer inbound customer calls on a daily basis and perform administrative duties on items such as customer account and status inquiries, plus make outbound return calls to customers

  • Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success

  • Participate and contribute in related Customer Service, Marketing and other projects


  • Starting hourly rate of $14 with annual merit increases based on performance

  • Four weeks paid training

  • Comprehensive group healthcare programs

  • 401(k) with generous employer match

  • Paid time off with annual cash payout of unused hours

  • Internal promotional and career opportunities


  • Minimum of 2 years customer service experience -- preferably in a call center, hospitality or banking environment

  • Multitask; talk and type; move from administrative to live calls

  • Strong verbal and written communications skills

  • Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions

  • Proficient in Windows-based computer programs with excellent navigation skills.

  • Bilingual is a plus

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Company info

Public Storage, Inc.
Website :

Company Profile
Public Storage built its first self-storage facility in 1972. Today it operates over 2,200 unique and diverse company-owned locations in the United States and Europe, totaling more than 142 million net rentable square feet of real estate. Its PS Business Parks interest adds another 28 million(approx.) rentable square feet of commercial and industrial space. Based on number of tenants, Public Storage is among the largest landlords in the world.

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