Globe Life And Accident Insurance Company has immediate openings available for Bilingual Full-Time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch.
Primary duties and responsibilities consist of:
Servicing inbound calls from current English and Spanish speaking policyholders with the intent of cancelling their insurance benefits
Answering questions regarding coverage, premium and other policy information
Composing business letters, communicating effectively through written and verbal communication
Working independently and making judgment decisions is required
Making outbound calls to existing policyholders to collect delinquent premium payments
Reselling the benefits of our policies and providing excellent customer service
Using various sales techniques to help increase the retention of our policyholders
Recording policyholder information for reporting and transactional purposes
Extensive telephone contact and appropriate telephone skills are required
Discretion and tact must be used in providing service to customers
Bilingual, Fluent in English and Spanish.
Excellent verbal and written communication skills in English and Spanish.
Ability to solve complex policyholder issues with a positive attitude
Ability to work in a fast-paced environment and work well under pressure
Knowledge of life and/or health insurance terminology preferred
Basic Microsoft Excel skills required
Working Conditions/Physical Requirements:
Heavy phone and PC usage
Sitting for extended periods of time
Reaches above shoulder level
Some overtime may be required
High school diploma or equivalent. Some college preferred.
Must be Fluent in English and Spanish; in conversational and written communication.
Experience in a call center environment preferred
Some insurance and/or sales experience preferred
McKinney, Texas, United States
Website : http://www.torchmarkcorp.com
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.