Job Details

FT Bilingual Conservation Representative

Company name
Torchmark Corporation

McKinney, TX

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Globe Life And Accident Insurance Company has immediate openings available for Bilingual Full-Time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center in McKinney, TX located in Stonebridge Ranch.

Primary duties and responsibilities consist of:

Servicing inbound calls from current English and Spanish speaking policyholders with the intent of cancelling their insurance benefits

Answering questions regarding coverage, premium and other policy information

Composing business letters, communicating effectively through written and verbal communication

Working independently and making judgment decisions is required

Making outbound calls to existing policyholders to collect delinquent premium payments

Reselling the benefits of our policies and providing excellent customer service

Using various sales techniques to help increase the retention of our policyholders

Recording policyholder information for reporting and transactional purposes

Extensive telephone contact and appropriate telephone skills are required

Discretion and tact must be used in providing service to customers

Required Skills

Bilingual, Fluent in English and Spanish.

Excellent verbal and written communication skills in English and Spanish.

Ability to solve complex policyholder issues with a positive attitude

Ability to work in a fast-paced environment and work well under pressure

Knowledge of life and/or health insurance terminology preferred

Basic Microsoft Excel skills required

Working Conditions/Physical Requirements:

Heavy phone and PC usage

Sitting for extended periods of time

Reaches above shoulder level

Some overtime may be required

Required Experience

High school diploma or equivalent. Some college preferred.

Must be Fluent in English and Spanish; in conversational and written communication.

Experience in a call center environment preferred

Some insurance and/or sales experience preferred

Job Location

McKinney, Texas, United States

Company info

Torchmark Corporation
Website :

Company Profile
Torchmark Corporation is a holding company specializing in life and supplemental health insurance for "middle income" Americans marketed through multiple distribution channels including direct response, and exclusive and independent agencies.

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