Job Details

Technical Support Representative

Company name
Lansing Building Products Inc.

Location
Richmond, VA, United States

Employment Type
Full-Time

Industry
It, Help Desk

Posted on
May 21, 2020

Valid Through
Sep 03, 2020

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Profile

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Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. With the 2020 acquisition of Harvey Building Products’ distribution business, the company brings under one roof 1,600 associates, serving customers in 113 branches across 35 states. As we look to the future, Lansing is focused on taking the industry by storm through a best-in-class experience for our associates and our customers.

Job Responsibilities

Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

Improves system performance by identifying problems and recommending changes.

Maintains the companies cell phone lines and accounts.

Accomplishes information systems and organization mission by completing related results as needed.

Qualifications

High school diploma, GED, or equivalent

Prior information technology experience preferred

Familiarity with Microsoft Office and basic Help Desk software preferred

Prior experience with LAN knowledge and setting up security for user accounts

Strong customer service skills and the ability to resolve IT-related issues in a quick and timely manner

Proficient in both written and verbal communication

High attention to detail

Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.

Company info

Lansing Building Products Inc.
Website : http://www.lansingbp.com

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