Job Details

Medical Support Assistant- Call Center

Company name
United States Department of Veterans Affairs

Salary
35103.00

Location
Phoenix, AZ, United States

Employment Type
Full-Time

Industry
Administrative, Healthcare

Posted on
May 09,2019

Valid Through
Aug 22,2019

Apply for this job






Profile


The Phoenix VA Health Care System will be having a Medical Support Assistant Hiring Fair on Thursday, June 17, 2019. You are required to attend the hiring fair, in person, on this day. If you are interested in participating in our job fair, please click on the APPLY ONLINE button, and follow the instructions. Applicants who apply to this 'vacancy announcement' and are determined to be qualified, will be contacted directly and receive more specific information on the job fair.,educationRequirements:IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.,employmentType:FULL_TIME,hiringOrganization:Veterans Affairs, Veterans Health Administration,jobLocation:[{@type:Place,address:{@type:PostalAddress,addressLocality:Phoenix,addressRegion:AZ }}],responsibilities:The Phoenix VA Health Care System has many openings for Medical Support Assistants who will work in the Patient Call Center and serve as the coordinators of incoming and outbound telephone calls, receiving a wide range of inquiries, utilizing administrative systems knowledge to identify patient caller needs, practicing independent decision-making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate.

Duties include:
- Serving as a coordinator of incoming and outbound telephone calls, receiving a wide range of inquiries, utilizing administrative systems knowledge to identify patient/caller needs, practicing independent decision making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate.
- Determining the nature of the call and assisting with communicating needs regarding appointments, medication refills/renewals/tracking and referring the call to the appropriate clinical or administrative personnel, utilizing computer technology to ensure continuity of care through accurate patient information, communication and documentation.
- Acting as a patient advocate by attempting to resolve patient needs to the best of their ability within their designated role.
- Documenting all calls in TRM/CPRS.
- Scheduling appointments.

Work Schedule: Shift work, 7:00 am - 5:30 pm, and compressed tours, Monday through Friday

Functional Statement Title/#: Patient Call Center Medical Support Assistant,qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/22/2019.

Basic Requirements:

\tUnited States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
\tExperience. One year of experience equivalent to the next lower grade level (GS-4).
\tEnglish Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3j.

Grade Determinations: The following criteria must be met when determining the grade of candidates. In addition to the basic requirements listed above, candidates must demonstrate one year of experience equivalent to the next lower grade level, GS-4.

Specialized experience includes scheduling appointments, interpreting and verifying provider orders, preparing for clinic visits, monitoring inpatient and outpatient appointments, completing encounter forms, and updating insurance information. In addition to meeting the specialized experience, candidates must demonstrate the following Knowledge, skills, and abilities:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Creditable Experience:
Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

Quality of Experience: Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

References: VA Handbook 5005/53, Part II, Appendix G-45, Medical Support Assistant Qualification Standard. This can be found in the local Human Resources Office.

The full performance level of this vacancy is GS 5.

Physical Requirements: Work is primarily sedentary but may include long periods of standing, sitting, and some walking and bending. Time will be spent at a computer terminal performing various keyboard functions. While work is not extremely physical in nature the incumbent will work under pressure with multiple tasks, changing priorities and stringent deadlines.

Company info

United States Department of Veterans Affairs
Website : http://www.va.gov/

Company Profile
The Veterans Health Administration is home to the United States’ largest integrated health care system consisting of 152 medical centers, nearly 1,400 community-based outpatient clinics, community living centers, Vet Centers and Domiciliaries. Together these health care facilities and the more than 53,000 independent licensed health care practitioners who work within them provide comprehensive care to more than 8.3 million* Veterans each year.

Similar Jobs:
PHARMACY TECHNICIAN
Location : Gilbert, AZ
Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center –...
PHARMACY TECHNICIAN
Location : Surprise, AZ
Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center –...
CERTIFIED PHARMACY TECHNICIAN
Location : Mesa, AZ
Overview Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens pharmacy technician, you'll be front and center –...
The number of jobs listed on EmploymentCrossing is great. I appreciate the efforts that are taken to ensure the accuracy and validity of all jobs.
Richard S - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2019 EmploymentCrossing - All rights reserved. 168 192