Manager TTP Tech Support

Profile

Business Title: Manager TTP Tech Support

Requisition Number: 101471 - 58

Function: Tax Services

Area of Interest:

State: NJ

City: Montvale

Description:

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Tax Technology Support to join our Tax Technology practice.

Responsibilities:

Lead and serve as escalation resource for tax software support specialists, in accordance with established service level agreements, with continuous focus on identifying ways to improve support procedures for applications; evaluate current practices, recognize problems, document improved procedures, and train support specialists

Work closely with the tax software product and development teams to determine fixes and/or workarounds for bugs reported by users; clearly articulate the impact of any open bugs to assist with prioritization decisions; document production bug fixes, as necessary

Obtain deep technical understanding of KPMG tax applications and process knowledge

Prepare technical reports by collecting, analyzing, and summarizing information and trends to identify potential enhancements

Serve as fill-in support specialist as needed when Senior Associate Level staff is not available

Qualifications:

Minimum four years of recent corporate tax-technical experience with a software support/customer service focus within a professional services/accounting firm

Bachelor's degree from an accredited college/university preferred

Strong analytical (problem-solving) skills, interest in technology, and aptitude for quickly learning intricacies of software applications; ONESOURCE and CorpTax experience preferred

Ability to balance high-paced competing demands, with flexibility to work extended daily and weekend schedule during busy seasons to support end users

Proven ability to teach others how to review and address tax-technical application questions and issues with experience in team leadership

Excellent verbal/written communication, customer service, collaboration, critical, diagnostic and creative thinking skills to thrive in an environment driven by customer service and teamwork

KPMG complies with all local/state regulations in regards to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).

GL: 4

GF: 15305

Company info

KPMG International
Website : http://www.kpmg.com