Job Details

VBC Product Support Specialist - Remote

Company name
TH Medical.

Annapolis, MD, United States

Employment Type


Posted on
Nov 19, 2020

Valid Through
Mar 04, 2021

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VBC Product Support Specialist - Remote','!*!As a part of the Tenet and Catholic Health Initiatives

family, Conifer Health brings 30 years of healthcare industry expertise to

clients in more than 135 local regions nationwide. We help our clients

strengthen their financial and clinical performance, serve their communities

and succeed at the business of healthcare. Conifer Health helps organizations

transition from volume to value-based care, enhance the consumer and patient

healthcare experience and improve quality, cost and access to healthcare. Are

you ready to be part of our solutions? 

Welcome to the company that gives you the resources and incentives to

redefine healthcare services, with a competitive benefits package and

leadership to take your career to the next step!



The Product Support Specialist provides end-to-end support

answering complex questions and troubleshooting issues for Conifer Products via

the internet and email.  This position is

responsible for taking full ownership of all support related issues, questions

and problems which include primary support liaison between clients and internal

resources.  This includes the

coordination of application modifications, fixes and enhancements to the



Ability to work independently and manage

workload based on priority of the issue or problemResponsible for troubleshooting complex user

applications, problems, and managing the full life cycle process until

resolution is establishedResolve client questions and issues in the

areas of system configuration/setup, product functionalityKeep clients informed of how and when problems

will be resolvedAssist in pre-release and quality assurance

testing in preparation for major enhancements and product releases','!*!



General PC knowledgeProficiency in Microsoft OfficeHigh level verbal and written communications

skillsAbility to effectively communicate with all

levels of the organization as well as with all divisions/groups within the

organization and with external clientsAnalytical and critical thinking skills, strong

deductive logicAbility to demonstrate a high level of personal

initiative, prioritization, and organizational skills.The ability to use clinical, medical and

technical knowledge of Conifer products, systems and documentation to research

answers for problem resolution strongly preferred Must

have an eagerness to learn and take on new challenges while always thinking

about improving the overall customer experience. 



Bachelor’s Degree in Information Systems

Management, Finance, Business Management or other relevant combination of

training and experienced.At least 1 to 2 years of help desk or customer

service related experience 



Must be able to work in sitting position, use

computer and answer telephoneAbility to travel 


Office Work Environment','Conifer Health Solutions','MD-Annapolis','','','Full-time','Full-time','Days','Days','','','','','','','2005038295','VBC Product Support Specialist - Remote

Company info

TH Medical.
Website :

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