Job Details

VBC Product Support Specialist - Remote

Company name
TH Medical.

Location
Annapolis, MD, United States

Employment Type
Full-Time

Industry
It

Posted on
Nov 19, 2020

Valid Through
Mar 04, 2021

Apply for this job






Profile

VBC Product Support Specialist - Remote','!*!As a part of the Tenet and Catholic Health Initiatives

family, Conifer Health brings 30 years of healthcare industry expertise to

clients in more than 135 local regions nationwide. We help our clients

strengthen their financial and clinical performance, serve their communities

and succeed at the business of healthcare. Conifer Health helps organizations

transition from volume to value-based care, enhance the consumer and patient

healthcare experience and improve quality, cost and access to healthcare. Are

you ready to be part of our solutions? 

Welcome to the company that gives you the resources and incentives to

redefine healthcare services, with a competitive benefits package and

leadership to take your career to the next step!

JOB

SUMMARY

The Product Support Specialist provides end-to-end support

answering complex questions and troubleshooting issues for Conifer Products via

the internet and email.  This position is

responsible for taking full ownership of all support related issues, questions

and problems which include primary support liaison between clients and internal

resources.  This includes the

coordination of application modifications, fixes and enhancements to the

product. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Ability to work independently and manage

workload based on priority of the issue or problemResponsible for troubleshooting complex user

applications, problems, and managing the full life cycle process until

resolution is establishedResolve client questions and issues in the

areas of system configuration/setup, product functionalityKeep clients informed of how and when problems

will be resolvedAssist in pre-release and quality assurance

testing in preparation for major enhancements and product releases','!*!

KNOWLEDGE,

SKILLS, ABILITIES

General PC knowledgeProficiency in Microsoft OfficeHigh level verbal and written communications

skillsAbility to effectively communicate with all

levels of the organization as well as with all divisions/groups within the

organization and with external clientsAnalytical and critical thinking skills, strong

deductive logicAbility to demonstrate a high level of personal

initiative, prioritization, and organizational skills.The ability to use clinical, medical and

technical knowledge of Conifer products, systems and documentation to research

answers for problem resolution strongly preferred Must

have an eagerness to learn and take on new challenges while always thinking

about improving the overall customer experience. 

EDUCATION /

EXPERIENCE

Bachelor’s Degree in Information Systems

Management, Finance, Business Management or other relevant combination of

training and experienced.At least 1 to 2 years of help desk or customer

service related experience 

PHYSICAL

DEMANDS                     

Must be able to work in sitting position, use

computer and answer telephoneAbility to travel 

WORK ENVIRONMENT

Office Work Environment','Conifer Health Solutions','MD-Annapolis','','','Full-time','Full-time','Days','Days','','','','','','','2005038295','VBC Product Support Specialist - Remote

Company info

TH Medical.
Website : http://www.tenethealth.com

Similar Jobs:
Programmer/Machinist
Location : Baltimore, MD
Job Summary Under limited supervision, the Programmer/Machinist performs semi-repetitive specialized machine operations. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily i...
Federal - SAP Technical Lead
Location : Annapolis Junction, MD
Job Description Organization: Accenture Federal ServicesLocation: Mechanicsburg, PAWe are:Accenture Federal Services, bringing together commercial innovation with the latest technology to unleash the potential for our federal clie...
Imaging Data Coordinator (305849)
Location : Baltimore, MD
Responsible for managing medical images and related information and ensuring the quality and accuracy of that information. This individual also acts as an imaging informatics liaison within the department and to other departments...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2020 EmploymentCrossing - All rights reserved. 168 192