Associate Project Manager

Profile

Associate Project Manager

Duties: The candidate serves to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North American clients from other geographies. Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners. Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines. Obtains, examines, and prepares client data for Intake. Assists in troubleshooting and resolving any client issues with delivered or hosted data. Handles review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation, and management of batch sets, reporting. Provides matter-specific support on items such as privilege log generation, media tracking, and project-specific reporting. Understands project budgets and obtain required approvals before incurring additional costs outside of project estimates. Ensures continuity of client service between shifts by providing clear handoffs and client updates. Drives overall client satisfaction through effective coordination and communication of client deliverables. Participates in process improvement initiatives and collaborates with teammates to standardize and improve the customer experience. Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Additional Information

Job Requisition ID: R0022211

Company info

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